IT Support & Systems Administration

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Support & Systems Administration professional based in the United States. This role is centered on ensuring reliable, efficient, and secure IT operations across end-user and infrastructure environments. You will provide hands-on technical support for hardware, software, and network-related issues while maintaining smooth day-to-day system performance. Working in a dynamic and fast-paced environment, you will support users remotely and occasionally onsite, ensuring timely resolution of technical incidents. The role also includes user account administration, troubleshooting across Windows environments, and supporting cloud-based services. You will collaborate with IT teams to improve system reliability and implement new technologies. This position offers strong exposure to both traditional IT support and modern cloud-based infrastructure. It is well-suited for professionals looking to grow their expertise in systems administration and enterprise IT environments.
• Accountabilities: Provide technical support for end-users, resolving hardware, software, and network-related issues in a timely and efficient manner. Manage user accounts, permissions, and access control through Active Directory and related systems. Troubleshoot and resolve issues across Windows 10/11 environments, desktop systems, and business applications. Support IT infrastructure operations including ticket management, system monitoring, and service request handling using tools such as Jira or ServiceNow. Assist with cloud service environments, including basic administration and support of platforms such as Azure or AWS where applicable. Deliver both remote and onsite IT support to ensure uninterrupted business operations. Collaborate with IT teams to improve system performance, implement updates, and support new technology deployments. Requirements: 1–5 years of experience in IT support, help desk, or systems administration roles. Strong proficiency in Windows 10 and Windows 11 operating systems. Hands-on experience with Active Directory user and group management. Solid troubleshooting skills for hardware, software, and basic network issues. Experience using ticketing systems such as Jira, ServiceNow, or similar platforms. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users. Ability to provide remote and onsite IT support in a professional environment. Preferred: experience with Microsoft 365, virtualization tools such as VMware, cloud platforms (Azure or AWS), and IT certifications such as CompTIA A+ or Microsoft certifications. Benefits: Competitive hourly rate: $60–$70/hour (contract position) Remote work flexibility within the United States Exposure to enterprise IT systems and cloud technologies Opportunity to gain hands-on experience across infrastructure, support, and systems administration Professional growth in a dynamic and evolving IT environment Experience working with modern IT service management tools and practices Potential for long-term opportunities and career development in IT
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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