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IT Operations Engineer I
innovid • Ramat-Gan
No Relocation
Posted: July 23, 2026
Job Description
The Impact You’ll Make:
- Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams
- Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions
- Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed
- Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
- Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team
- Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business
- Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration
- Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up
- Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues
- Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery
- Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
- Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice
- Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
- Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs
- Help document and improve IT policies, procedures, and processes across systems
- Help research, evaluate, and test new products, services, and automation ideas for the business
- Support inventory management, budget tracking, and vendor relationships
What You’ll Bring to Us:
- 1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count)
- Experience or solid working knowledge of supporting Windows and macOS devices
- Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn
- An interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills)
- A basic understanding of cloud concepts; any hands-on exposure to AWS is a plus
- Exposure to Google Workspace administration is an advantage
- Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage
- Familiarity with SharePoint is an advantage
- Any exposure to on-premises to cloud migration projects is a plus
- Familiarity with Atlassian products such as Jira and Confluence is an advantage
- Experience working with IT support tickets against SLAs and KPIs
- Awareness of IT security tools such as firewalls, EDR, and MDM
- Comfortable working with remote and international teams
- Good written and spoken communication skills in English
- Ability to multitask and prioritise in a fast-moving, dynamic environment
- A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies
What we'll offer you:
- High visibility roles with a tremendous amount of growth potential
- Wide and varied Learning & Development resources and culture that supports it
- Global team and cross-company collaboration unlike anywhere else!
- Amazing people to work with!!!
- Hybrid working model & good work-life balance
- Beautiful office with a view near the train station
- Work next to our best friends on 4 (Dogs friendly), but also a friendly environment for those who don’t appreciate the furry walkers
- Subsidized meal
- Events, treats, and fun office experience
Additional Content
The Impact You’ll Make:
- Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams
- Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions
- Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed
- Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
- Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team
- Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business
- Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration
- Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up
- Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues
- Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery
- Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
- Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice
- Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
- Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs
- Help document and improve IT policies, procedures, and processes across systems
- Help research, evaluate, and test new products, services, and automation ideas for the business
- Support inventory management, budget tracking, and vendor relationships
What You’ll Bring to Us:
- 1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count)
- Experience or solid working knowledge of supporting Windows and macOS devices
- Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn
- An interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills)
- A basic understanding of cloud concepts; any hands-on exposure to AWS is a plus
- Exposure to Google Workspace administration is an advantage
- Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage
- Familiarity with SharePoint is an advantage
- Any exposure to on-premises to cloud migration projects is a plus
- Familiarity with Atlassian products such as Jira and Confluence is an advantage
- Experience working with IT support tickets against SLAs and KPIs
- Awareness of IT security tools such as firewalls, EDR, and MDM
- Comfortable working with remote and international teams
- Good written and spoken communication skills in English
- Ability to multitask and prioritise in a fast-moving, dynamic environment
- A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies
What we'll offer you:
- High visibility roles with a tremendous amount of growth potential
- Wide and varied Learning & Development resources and culture that supports it
- Global team and cross-company collaboration unlike anywhere else!
- Amazing people to work with!!!
- Hybrid working model & good work-life balance
- Beautiful office with a view near the train station
- Work next to our best friends on 4 (Dogs friendly), but also a friendly environment for those who don’t appreciate the furry walkers
- Subsidized meal
- Events, treats, and fun office experience