Investigation Specialist (QA), Relay Product Excellence
Amazon • Bengaluru, Karnataka, IND
No Relocation
Posted: March 5, 2026
Additional Content
Description
- Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously
Description
- Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification. • Shifts: Rotational (24*7 shift environment - changes based on business requirement) • Weekly Off: Rotational two consecutive days off (5-day working week) • Work from Office Role Key job responsibilities - Provide data analysis & conduct investigations - Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends - Consistently achieve weekly targets and quality standards for investigations - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations - Understand the business impact of the trends and make decisions that make sense based on available data - Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams - Experience to follow through on the resolutions to ensure they are delivered - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed - Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum - Participate in ad-hoc projects and assignments as necessary A day in the life - Meet productivity, quality and other hygiene metrics/ goals - Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy - Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
Basic Qualifications
- - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce
Preferred Qualifications
- - - Analyze basic case level inputs and identify predictors/causes of business related problems - - Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends through data analysis and investigations - - Identify patterns from investigations and data analysis to uncover areas of opportunity and highlight the same to managers - - Provide data analysis, conduct complex investigations and review investigations - - Identify and eliminate root causes of defects in order to drive efficiency in operations by sharing insights from investigations and audits performed - - Collaborate with multiple resources as per need and carry out basic analyses to help ensure efficiency and effectiveness of programs - - Ability to do root-cause analyses within the space subject to availability of data - - Knowledge of 7QC (Seven Quality Control) tools and quality management methodologies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.