Insurance Claims & Collections Coordinator (Roofing)
Winning Assistants • Philippines
Posted: April 24, 2026
Job Description
Job Title: Insurance Claims & Collections Coordinator (Roofing)
Position type: Full-Time
Work hours: 8:00 AM – 5:00 PM (Mountain Daylight Time)
Work days: Monday to Friday
Salary: $5 - $7 per hour depending on experience
Job code: KD-AHLA
Workplace: Remote
Preferred Candidate Location: Philippines
Scope of Work/Responsibilities
About the Company
Our Client is a fast-growing U.S.-based restoration and roofing support company that helps homeowners navigate the insurance claims process from inspection to settlement. Our team is committed to delivering high-quality service, streamlined workflows, and excellent customer support. As we continue to expand, we are looking for detail-oriented and proactive virtual assistants to support our Customer Care operations.
Role Overview
As a Virtual Assistant – Customer Care Insurance Admin, you will play a critical role in managing insurance-related processes and ensuring smooth project progression within our CRM system. You will act as a liaison between insurance companies, adjusters, and internal teams, helping move claims and restoration projects forward through consistent follow-ups and accurate documentation.
Key Responsibilities
- Contact insurance companies and claim adjusters to obtain updates on claims, paperwork, and settlement statuses.
- Collect and organize essential documents, including adjuster summaries, scope of loss reports, settlement statements, and payment confirmations.
- Follow up on submitted estimates and invoices to verify receipt and payment progress
- Update CRM records with communications, documents, and status changes
- Move clients through internal workflow stages based on job progress
- Communicate daily with internal team members to provide status updates and flag issues
- Ensure digital job files are well-organized and audit-ready
Experience requirements
- Previous virtual assistant experience: Preferred
- Experience in roofing, restoration, or insurance claims coordination: Strongly preferred
- Familiarity with insurance claims, adjusters, Xactimate, or construction/roofing workflows is a plus
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Additional Content
Job Title: Insurance Claims & Collections Coordinator (Roofing)
Position type: Full-Time
Work hours: 8:00 AM – 5:00 PM (Mountain Daylight Time)
Work days: Monday to Friday
Salary: $5 - $7 per hour depending on experience
Job code: KD-AHLA
Workplace: Remote
Preferred Candidate Location: Philippines
Scope of Work/Responsibilities
About the Company
Our Client is a fast-growing U.S.-based restoration and roofing support company that helps homeowners navigate the insurance claims process from inspection to settlement. Our team is committed to delivering high-quality service, streamlined workflows, and excellent customer support. As we continue to expand, we are looking for detail-oriented and proactive virtual assistants to support our Customer Care operations.
Role Overview
As a Virtual Assistant – Customer Care Insurance Admin, you will play a critical role in managing insurance-related processes and ensuring smooth project progression within our CRM system. You will act as a liaison between insurance companies, adjusters, and internal teams, helping move claims and restoration projects forward through consistent follow-ups and accurate documentation.
Key Responsibilities
- Contact insurance companies and claim adjusters to obtain updates on claims, paperwork, and settlement statuses.
- Collect and organize essential documents, including adjuster summaries, scope of loss reports, settlement statements, and payment confirmations.
- Follow up on submitted estimates and invoices to verify receipt and payment progress
- Update CRM records with communications, documents, and status changes
- Move clients through internal workflow stages based on job progress
- Communicate daily with internal team members to provide status updates and flag issues
- Ensure digital job files are well-organized and audit-ready
Experience requirements
- Previous virtual assistant experience: Preferred
- Experience in roofing, restoration, or insurance claims coordination: Strongly preferred
- Familiarity with insurance claims, adjusters, Xactimate, or construction/roofing workflows is a plus
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.