Helpdesk Technician

 

Let’s start with the role

We are looking for a proactive and technically skilled Helpdesk Technician to join our IT team at Stoiximan, in Thessaloniki. This role will be essential in supporting Stoiximan’s digital ecosystem by providing technical assistance, resolving system issues, and enabling users and teams to work efficiently and reliably across departments.

As an Helpdesk Technician you will:

• Provide technical support to our employees and ensure that all systems are working properly;
• Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
• Pro-actively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
• Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
• Balance and prioritize multiple tasks from different sizes and business importance;
• Recognize when an issue needs to be escalated;
• Arrangement of new PC’s for employees including setup, installation and configuration of the software/hardware based on individual user needs;
• Carry out user account maintenance for the starters, leavers and role changers
• Engage in interaction to resolve issues together with the team;
• Demonstrate drive to increase and maintain technical expertise and company knowledge.

What You’ll Bring:

• Experience providing 1st line IT technical support;
• Proven experience providing 1st line IT support in a fast-paced, user-focused environment;
• Strong hands-on experience troubleshooting and supporting Microsoft and Apple operating systems, devices, and applications;
• Solid working knowledge of the Microsoft Office suite (Outlook, Teams, Excel, Word);
• Basic to intermediate understanding of networking concepts, including TCP/IP, LAN, internet connectivity, remote desktop tools, and common browsers;
• Experience working with helpdesk / ticketing systems (JIRA or similar), managing and prioritizing support requests effectively;
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical users, both verbally and in writing;
• A collaborative mindset and the ability to work effectively within a team, contributing to shared problem-solving and knowledge exchange;
• Strong organizational skills, with the ability to prioritize tasks based on urgency and business impact;
• A proactive, solution-oriented approach and a genuine interest in learning, improving technical skills, and staying up to date with new technologies;
• Availability to work in shifts (24/7), including weekends and holidays.

Stoiximan Perks

• 💰 Competitive pay & annual bonus – rewarding great performance
• 🩺 Comprehensive health & life insurance – for you and your loved ones
• 💼 Private pension plan – investing in your future
• 👶 Nursery/childcare voucher – supporting working parents
• 🍽️ Monthly lunch allowance – enjoy good food on us
• 🏃 Onboarding buddy – because starting strong matters
• 📖 Access to Udemy & ongoing learning – keep growing your skills
• 🤝 360° peer feedback – real insights, real growth
• 💪 Wellbeing perks – gym discounts, nutrition sessions & more
• 🍏 Fresh fruit, always – stay energized throughout the day

 

Let’s start with the role

We are looking for a proactive and technically skilled Helpdesk Technician to join our IT team at Stoiximan, in Thessaloniki. This role will be essential in supporting Stoiximan’s digital ecosystem by providing technical assistance, resolving system issues, and enabling users and teams to work efficiently and reliably across departments.

As an Helpdesk Technician you will:

• Provide technical support to our employees and ensure that all systems are working properly;
• Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
• Pro-actively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
• Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
• Balance and prioritize multiple tasks from different sizes and business importance;
• Recognize when an issue needs to be escalated;
• Arrangement of new PC’s for employees including setup, installation and configuration of the software/hardware based on individual user needs;
• Carry out user account maintenance for the starters, leavers and role changers
• Engage in interaction to resolve issues together with the team;
• Demonstrate drive to increase and maintain technical expertise and company knowledge.

What You’ll Bring:

• Experience providing 1st line IT technical support;
• Proven experience providing 1st line IT support in a fast-paced, user-focused environment;
• Strong hands-on experience troubleshooting and supporting Microsoft and Apple operating systems, devices, and applications;
• Solid working knowledge of the Microsoft Office suite (Outlook, Teams, Excel, Word);
• Basic to intermediate understanding of networking concepts, including TCP/IP, LAN, internet connectivity, remote desktop tools, and common browsers;
• Experience working with helpdesk / ticketing systems (JIRA or similar), managing and prioritizing support requests effectively;
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical users, both verbally and in writing;
• A collaborative mindset and the ability to work effectively within a team, contributing to shared problem-solving and knowledge exchange;
• Strong organizational skills, with the ability to prioritize tasks based on urgency and business impact;
• A proactive, solution-oriented approach and a genuine interest in learning, improving technical skills, and staying up to date with new technologies;
• Availability to work in shifts (24/7), including weekends and holidays.

Stoiximan Perks

• 💰 Competitive pay & annual bonus – rewarding great performance
• 🩺 Comprehensive health & life insurance – for you and your loved ones
• 💼 Private pension plan – investing in your future
• 👶 Nursery/childcare voucher – supporting working parents
• 🍽️ Monthly lunch allowance – enjoy good food on us
• 🏃 Onboarding buddy – because starting strong matters
• 📖 Access to Udemy & ongoing learning – keep growing your skills
• 🤝 360° peer feedback – real insights, real growth
• 💪 Wellbeing perks – gym discounts, nutrition sessions & more
• 🍏 Fresh fruit, always – stay energized throughout the day