Growth Account Manager
NinjaCat • Canada • United States
Posted: April 27, 2026
Job Description
About NinjaCat
NinjaCat is the leading Enterprise Data & AI Platform for Marketing, transforming how brands, agencies, and media companies harness data and AI to drive marketing performance. Our platform unifies fragmented marketing data into an enterprise-grade data cloud, enabling AI-powered insights, automation, and decision-making at scale.
With the integration of intelligent AI agents NinjaCat is redefining how teams visualize, analyze, and act on data. From automated insights to hands-free reporting and interactive dashboards, our AI-driven suite empowers marketers to deliver results faster and smarter than ever before.
Named one of Inc. Magazine’s Best Places to Work, NinjaCat is a remote-first company built on Compassion, Action, Trust, and Scrappiness. Backed by significant investment and driven by a mission to lead the marketing analytics space with innovative, AI-powered solutions, we’re growing fast and we want you to grow with us.
🔗 Learn more: www.ninjacat.io
About the Role
The Growth Account Manager (AM) owns the customer relationship and commercial success across a portfolio of mid-market (“Growth”) accounts.
You will drive renewals, expansion, and long-term customer value — partnering closely with Solutions Engineers who lead technical implementation, while you focus on business alignment, relationship management, and growth.
This is a high-impact, commercially-oriented role operating across a portfolio of 40–50 customers.
What You’ll Do
- Own renewals and expansion across your portfolio
- Drive Net Revenue Retention (NRR) and identify growth opportunities
- Serve as the primary point of contact and trusted advisor
- Lead regular check-ins and business reviews
- Align customer goals with NinjaCat capabilities
- Proactively identify risks and coordinate resolution
- Partner with Solutions Engineers, Product, and Support to deliver outcomes
Success Metrics
- Net Revenue Retention (NRR)
- Renewal Rate (Gross Retention)
- Expansion ARR
- Customer engagement and stakeholder alignment
- Growth in platform adoption and AI consumption
- 5+ years in Account Management, Customer Success, or Sales within SaaS
- Strong commercial mindset — comfortable owning renewals and expansion
- Experience managing a portfolio of mid-market or growth accounts
- Excellent communication and stakeholder management skills
- Highly organized and able to operate at scale across many accounts
- Strategic thinker who can connect product capabilities to business outcomes
- Comfortable navigating ambiguity in a fast-changing environment
- Experience in marketing, data, or analytics platforms
- Familiarity with AI, automation, or data-driven workflows
- Experience with tools like ChurnZero, Salesforce, etc.
Additional Content
About NinjaCat
NinjaCat is the leading Enterprise Data & AI Platform for Marketing, transforming how brands, agencies, and media companies harness data and AI to drive marketing performance. Our platform unifies fragmented marketing data into an enterprise-grade data cloud, enabling AI-powered insights, automation, and decision-making at scale.
With the integration of intelligent AI agents NinjaCat is redefining how teams visualize, analyze, and act on data. From automated insights to hands-free reporting and interactive dashboards, our AI-driven suite empowers marketers to deliver results faster and smarter than ever before.
Named one of Inc. Magazine’s Best Places to Work, NinjaCat is a remote-first company built on Compassion, Action, Trust, and Scrappiness. Backed by significant investment and driven by a mission to lead the marketing analytics space with innovative, AI-powered solutions, we’re growing fast and we want you to grow with us.
🔗 Learn more: www.ninjacat.io
About the Role
The Growth Account Manager (AM) owns the customer relationship and commercial success across a portfolio of mid-market (“Growth”) accounts.
You will drive renewals, expansion, and long-term customer value — partnering closely with Solutions Engineers who lead technical implementation, while you focus on business alignment, relationship management, and growth.
This is a high-impact, commercially-oriented role operating across a portfolio of 40–50 customers.
What You’ll Do
- Own renewals and expansion across your portfolio
- Drive Net Revenue Retention (NRR) and identify growth opportunities
- Serve as the primary point of contact and trusted advisor
- Lead regular check-ins and business reviews
- Align customer goals with NinjaCat capabilities
- Proactively identify risks and coordinate resolution
- Partner with Solutions Engineers, Product, and Support to deliver outcomes
Success Metrics
- Net Revenue Retention (NRR)
- Renewal Rate (Gross Retention)
- Expansion ARR
- Customer engagement and stakeholder alignment
- Growth in platform adoption and AI consumption
- 5+ years in Account Management, Customer Success, or Sales within SaaS
- Strong commercial mindset — comfortable owning renewals and expansion
- Experience managing a portfolio of mid-market or growth accounts
- Excellent communication and stakeholder management skills
- Highly organized and able to operate at scale across many accounts
- Strategic thinker who can connect product capabilities to business outcomes
- Comfortable navigating ambiguity in a fast-changing environment
- Experience in marketing, data, or analytics platforms
- Familiarity with AI, automation, or data-driven workflows
- Experience with tools like ChurnZero, Salesforce, etc.