German Speaking Platform Support - Online Marketplace | Work In Greece
Mercier Consultancy MD • Germany
Posted: January 31, 2026
Job Description
Mercier Consultancy MD is looking for a German Speaking Platform Support Specialist to join our team, working in the beautiful setting of Greece! In this exciting role, you will be responsible for assisting our German-speaking clients who utilize our online marketplace. Your expertise will help customers navigate the platform effectively, ensuring they have a positive experience.
Key Responsibilities
- Provide exceptional customer support to German-speaking users of our online marketplace via email, chat, and other digital communication channels.
- Assist clients with inquiries regarding platform features, account management, and troubleshooting issues.
- Guide customers through the process of using the marketplace, ensuring they receive the necessary support to maximize their experience.
- Document issues and interactions in our support system for quality assurance and reporting purposes.
- Collaborate with the product team to relay customer feedback and suggest improvements to enhance user experience.
- Stay informed about marketplace updates, policies, and industry trends to provide accurate information to clients.
- Fluency in German (both spoken and written) is essential; knowledge of English is a plus.
- Previous experience in customer support or related roles is preferred.
- Strong troubleshooting skills with a focus on customer satisfaction.
- Excellent verbal and written communication abilities, capable of simplifying technical concepts.
- Familiarity with support software and online marketplace functioning is a plus.
- Self-driven, proactive, and able to work effectively in a fast-paced environment.
- A collaborative team player who thrives in a multicultural setting.
Additional Content
Mercier Consultancy MD is looking for a German Speaking Platform Support Specialist to join our team, working in the beautiful setting of Greece! In this exciting role, you will be responsible for assisting our German-speaking clients who utilize our online marketplace. Your expertise will help customers navigate the platform effectively, ensuring they have a positive experience.
Key Responsibilities
- Provide exceptional customer support to German-speaking users of our online marketplace via email, chat, and other digital communication channels.
- Assist clients with inquiries regarding platform features, account management, and troubleshooting issues.
- Guide customers through the process of using the marketplace, ensuring they receive the necessary support to maximize their experience.
- Document issues and interactions in our support system for quality assurance and reporting purposes.
- Collaborate with the product team to relay customer feedback and suggest improvements to enhance user experience.
- Stay informed about marketplace updates, policies, and industry trends to provide accurate information to clients.
- Fluency in German (both spoken and written) is essential; knowledge of English is a plus.
- Previous experience in customer support or related roles is preferred.
- Strong troubleshooting skills with a focus on customer satisfaction.
- Excellent verbal and written communication abilities, capable of simplifying technical concepts.
- Familiarity with support software and online marketplace functioning is a plus.
- Self-driven, proactive, and able to work effectively in a fast-paced environment.
- A collaborative team player who thrives in a multicultural setting.