German Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria
Mercier Consultancy Group • Portugal • Sofia, Sofia City Province, Bulgaria
Posted: August 5, 2026
Job Description
German Speaking Jobs In Bulgaria
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting top multilingual talent with outstanding career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a premium, candidate-first experience at every stage of the hiring journey. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.
Job Overview
Mercier Consultancy Group is actively seeking motivated, customer-focused professionals for an exciting German Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or advance your career in the Customer Support Services industry, working within a dynamic, internationally minded team that serves German-speaking clients across a wide range of sectors. If you are fluent in German and are looking for German-speaking jobs that combine professional growth with an enriching relocation experience, this role is tailor-made for you.
Key Responsibilities
- Deliver high-quality customer support to German-speaking clients via phone, email, and live chat, ensuring every interaction reflects the highest service standards in the Customer Support Services industry.
- Accurately identify, log, and resolve customer enquiries, complaints, and service requests in a timely and professional manner using internal CRM systems.
- Provide clear, empathetic, and solution-oriented communication to customers, ensuring first-contact resolution wherever possible.
- Collaborate closely with team leaders and cross-functional departments to escalate complex issues and ensure seamless end-to-end customer experiences.
- Maintain up-to-date knowledge of client products, services, policies, and procedures to provide accurate and consistent information to customers at all times.
- Contribute to a positive, performance-driven team culture by consistently meeting and exceeding individual KPIs and quality benchmarks.
- Participate actively in ongoing training sessions, coaching programmes, and team briefings to continuously improve your customer support skills and product knowledge.
- Document all customer interactions thoroughly and accurately in accordance with company data protection and compliance standards.
- Native or fluent German language skills (both spoken and written) are essential for this role — all client-facing communication will be conducted in German.
- A valid EU passport is mandatory for relocation and employment eligibility purposes.
- A strong customer service orientation with excellent interpersonal and communication skills suited to the Customer Support Services environment.
- Proficiency in English at a functional working level to facilitate internal team communication and training.
- Ability to work efficiently under pressure, manage multiple tasks simultaneously, and maintain a consistently positive and professional attitude.
- Previous experience in Customer Support Services, call centre operations, or a related client-facing role is advantageous but not strictly required — full training is provided.
Additional Content
German Speaking Jobs In Bulgaria
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting top multilingual talent with outstanding career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a premium, candidate-first experience at every stage of the hiring journey. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.
Job Overview
Mercier Consultancy Group is actively seeking motivated, customer-focused professionals for an exciting German Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or advance your career in the Customer Support Services industry, working within a dynamic, internationally minded team that serves German-speaking clients across a wide range of sectors. If you are fluent in German and are looking for German-speaking jobs that combine professional growth with an enriching relocation experience, this role is tailor-made for you.
Key Responsibilities
- Deliver high-quality customer support to German-speaking clients via phone, email, and live chat, ensuring every interaction reflects the highest service standards in the Customer Support Services industry.
- Accurately identify, log, and resolve customer enquiries, complaints, and service requests in a timely and professional manner using internal CRM systems.
- Provide clear, empathetic, and solution-oriented communication to customers, ensuring first-contact resolution wherever possible.
- Collaborate closely with team leaders and cross-functional departments to escalate complex issues and ensure seamless end-to-end customer experiences.
- Maintain up-to-date knowledge of client products, services, policies, and procedures to provide accurate and consistent information to customers at all times.
- Contribute to a positive, performance-driven team culture by consistently meeting and exceeding individual KPIs and quality benchmarks.
- Participate actively in ongoing training sessions, coaching programmes, and team briefings to continuously improve your customer support skills and product knowledge.
- Document all customer interactions thoroughly and accurately in accordance with company data protection and compliance standards.
- Native or fluent German language skills (both spoken and written) are essential for this role — all client-facing communication will be conducted in German.
- A valid EU passport is mandatory for relocation and employment eligibility purposes.
- A strong customer service orientation with excellent interpersonal and communication skills suited to the Customer Support Services environment.
- Proficiency in English at a functional working level to facilitate internal team communication and training.
- Ability to work efficiently under pressure, manage multiple tasks simultaneously, and maintain a consistently positive and professional attitude.
- Previous experience in Customer Support Services, call centre operations, or a related client-facing role is advantageous but not strictly required — full training is provided.