German Speaking Digital Trust and Safety Analyst - Work In Sofia, Bulgaria
Mercier Consultancy Group • Switzerland • Poland
Posted: July 4, 2026
Job Description
German Speaking Digital Trust and Safety Analyst
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on offering a truly premium candidate experience from first contact to successful placement. At Mercier Consultancy Group, we do not simply fill vacancies — we build careers, foster growth, and create opportunities that change lives.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a German Speaking Digital Trust and Safety Analyst position in Bulgaria, working on-site in the vibrant capital city of Sofia. This role sits at the heart of the social media industry, where you will play a critical part in protecting online communities by reviewing, assessing, and actioning content to ensure it meets established platform policies and community standards. If you are a fluent or native German speaker with a passion for digital safety, online integrity, and the ever-evolving world of social media, this is one of the most compelling German-speaking jobs available in Europe today.
Key Responsibilities
- Review and moderate user-generated content across social media platforms in German and English, ensuring compliance with platform guidelines and community standards.
- Identify, assess, and action potentially harmful, abusive, or policy-violating content including hate speech, misinformation, graphic material, and spam within social media environments.
- Analyse reported content, accounts, and behavioural patterns to detect coordinated inauthentic behaviour, fraud, and other emerging threats to social media integrity.
- Accurately classify and escalate complex or sensitive cases to specialist teams in accordance with established internal workflows and escalation protocols.
- Provide detailed written assessments and documentation of trust and safety decisions, maintaining high accuracy and consistency across all reviewed cases.
- Continuously develop knowledge of evolving social media trends, emerging threats, and policy updates relevant to the German-speaking digital landscape.
- Collaborate with cross-functional teams including legal, policy, and product departments to support ongoing improvements to trust and safety frameworks.
- Contribute to the achievement of team quality and productivity targets, helping to maintain a safe and positive experience for social media users across German-speaking markets.
- Native or fluent German language proficiency (both spoken and written) is essential for this role — all content review and communication in German-speaking markets requires a near-perfect command of the language.
- Valid EU passport (mandatory requirement for relocation and on-site employment in Bulgaria).
- Strong proficiency in English, both written and verbal, to facilitate internal communication and documentation.
- Prior experience in content moderation, trust and safety, digital compliance, or a related field within the social media or technology sector is highly desirable.
- Demonstrated ability to exercise sound judgement, emotional resilience, and strong critical thinking skills when handling sensitive or distressing content.
- Excellent attention to detail with the ability to work accurately under time pressure and consistently meet quality and productivity benchmarks.
- A genuine interest in digital safety, online communities, and the social media industry, with a proactive approach to staying informed about the latest trends and threats.
Additional Content
German Speaking Digital Trust and Safety Analyst
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on offering a truly premium candidate experience from first contact to successful placement. At Mercier Consultancy Group, we do not simply fill vacancies — we build careers, foster growth, and create opportunities that change lives.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a German Speaking Digital Trust and Safety Analyst position in Bulgaria, working on-site in the vibrant capital city of Sofia. This role sits at the heart of the social media industry, where you will play a critical part in protecting online communities by reviewing, assessing, and actioning content to ensure it meets established platform policies and community standards. If you are a fluent or native German speaker with a passion for digital safety, online integrity, and the ever-evolving world of social media, this is one of the most compelling German-speaking jobs available in Europe today.
Key Responsibilities
- Review and moderate user-generated content across social media platforms in German and English, ensuring compliance with platform guidelines and community standards.
- Identify, assess, and action potentially harmful, abusive, or policy-violating content including hate speech, misinformation, graphic material, and spam within social media environments.
- Analyse reported content, accounts, and behavioural patterns to detect coordinated inauthentic behaviour, fraud, and other emerging threats to social media integrity.
- Accurately classify and escalate complex or sensitive cases to specialist teams in accordance with established internal workflows and escalation protocols.
- Provide detailed written assessments and documentation of trust and safety decisions, maintaining high accuracy and consistency across all reviewed cases.
- Continuously develop knowledge of evolving social media trends, emerging threats, and policy updates relevant to the German-speaking digital landscape.
- Collaborate with cross-functional teams including legal, policy, and product departments to support ongoing improvements to trust and safety frameworks.
- Contribute to the achievement of team quality and productivity targets, helping to maintain a safe and positive experience for social media users across German-speaking markets.
- Native or fluent German language proficiency (both spoken and written) is essential for this role — all content review and communication in German-speaking markets requires a near-perfect command of the language.
- Valid EU passport (mandatory requirement for relocation and on-site employment in Bulgaria).
- Strong proficiency in English, both written and verbal, to facilitate internal communication and documentation.
- Prior experience in content moderation, trust and safety, digital compliance, or a related field within the social media or technology sector is highly desirable.
- Demonstrated ability to exercise sound judgement, emotional resilience, and strong critical thinking skills when handling sensitive or distressing content.
- Excellent attention to detail with the ability to work accurately under time pressure and consistently meet quality and productivity benchmarks.
- A genuine interest in digital safety, online communities, and the social media industry, with a proactive approach to staying informed about the latest trends and threats.