German Speaking Customer Service | Financial Institution - Work Remote In Greece
Mercier Consultancy Group • Corfu, Ionian Islands, Greece • Greece
Posted: July 16, 2026
Job Description
German Speaking Customer Service | Financial Institution
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across a wide range of industries. With a proven track record of placing multilingual professionals in rewarding careers throughout Europe, we pride ourselves on delivering a personalised, premium recruitment experience from first contact to successful placement. At Mercier Consultancy Group, your career ambitions are our highest priority.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a German-speaking professional to join a leading financial institution in a fully remote capacity based within Greece. This German Speaking Customer Service | Financial Institution position in Greece is ideally suited to individuals with a passion for the finance sector who are eager to deliver exceptional service to a discerning German-speaking clientele. If you are seeking German-speaking jobs that combine a dynamic finance industry environment with the unparalleled lifestyle benefits of living and working in Greece, this role represents a truly remarkable career move.
Key Responsibilities
- Serve as the primary point of contact for German-speaking clients, delivering professional and efficient customer support in relation to financial products, accounts, and services
- Handle inbound and outbound customer enquiries via phone, email, and live chat, ensuring all interactions meet the high standards expected within the finance industry
- Assist clients with account queries, transaction disputes, payment processing questions, and general financial product information with accuracy and discretion
- Accurately record and maintain detailed client interaction logs and case notes within the company's CRM system, ensuring full compliance with financial data protection regulations
- Identify and escalate complex financial complaints or sensitive client concerns to the appropriate internal departments in a timely and professional manner
- Proactively educate clients on the institution's range of financial products and services, contributing to customer retention and satisfaction targets
- Collaborate closely with cross-functional teams, including compliance, operations, and back-office finance departments, to resolve client issues efficiently
- Adhere strictly to internal financial regulatory guidelines, KYC (Know Your Customer) protocols, and anti-fraud procedures at all times
- Native or fluent German language skills (spoken and written) are essential for this role — C1 or C2 level proficiency is required
- A valid EU passport or EU citizenship is mandatory
- Previous experience in customer service, ideally within the finance, banking, insurance, or fintech sectors, is strongly preferred
- Solid understanding of financial products and services, as well as familiarity with financial compliance standards and data privacy requirements
- Strong digital literacy, including confident use of CRM platforms, MS Office tools, and customer communication systems
- Exceptional communication skills with a client-first mindset, the ability to handle sensitive financial matters with professionalism and empathy, and a high degree of attention to detail
Additional Content
German Speaking Customer Service | Financial Institution
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across a wide range of industries. With a proven track record of placing multilingual professionals in rewarding careers throughout Europe, we pride ourselves on delivering a personalised, premium recruitment experience from first contact to successful placement. At Mercier Consultancy Group, your career ambitions are our highest priority.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a German-speaking professional to join a leading financial institution in a fully remote capacity based within Greece. This German Speaking Customer Service | Financial Institution position in Greece is ideally suited to individuals with a passion for the finance sector who are eager to deliver exceptional service to a discerning German-speaking clientele. If you are seeking German-speaking jobs that combine a dynamic finance industry environment with the unparalleled lifestyle benefits of living and working in Greece, this role represents a truly remarkable career move.
Key Responsibilities
- Serve as the primary point of contact for German-speaking clients, delivering professional and efficient customer support in relation to financial products, accounts, and services
- Handle inbound and outbound customer enquiries via phone, email, and live chat, ensuring all interactions meet the high standards expected within the finance industry
- Assist clients with account queries, transaction disputes, payment processing questions, and general financial product information with accuracy and discretion
- Accurately record and maintain detailed client interaction logs and case notes within the company's CRM system, ensuring full compliance with financial data protection regulations
- Identify and escalate complex financial complaints or sensitive client concerns to the appropriate internal departments in a timely and professional manner
- Proactively educate clients on the institution's range of financial products and services, contributing to customer retention and satisfaction targets
- Collaborate closely with cross-functional teams, including compliance, operations, and back-office finance departments, to resolve client issues efficiently
- Adhere strictly to internal financial regulatory guidelines, KYC (Know Your Customer) protocols, and anti-fraud procedures at all times
- Native or fluent German language skills (spoken and written) are essential for this role — C1 or C2 level proficiency is required
- A valid EU passport or EU citizenship is mandatory
- Previous experience in customer service, ideally within the finance, banking, insurance, or fintech sectors, is strongly preferred
- Solid understanding of financial products and services, as well as familiarity with financial compliance standards and data privacy requirements
- Strong digital literacy, including confident use of CRM platforms, MS Office tools, and customer communication systems
- Exceptional communication skills with a client-first mindset, the ability to handle sensitive financial matters with professionalism and empathy, and a high degree of attention to detail