French Speaking Solutions Consultant - Work In Sofia, Bulgaria
Mercier Consultancy Group • Athens, Attica, Greece • Lyon, Auvergne-Rhône-Alpes, France
Posted: August 5, 2026
Job Description
French Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth, cross-cultural collaboration, and excellence in customer support services.
Job Overview
We are currently seeking a motivated professional for a French Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity for those looking to advance their career in the customer support services industry while enjoying a vibrant international lifestyle in one of Europe’s most dynamic hubs.
Key Responsibilities
- Provide high-quality technical and functional support to French-speaking clients via multiple communication channels.
- Analyze complex customer queries to deliver effective, timely, and professional solutions within the customer support services sector.
- Maintain detailed records of interactions to ensure internal reporting standards are met with high accuracy.
- Collaborate with international teams to enhance service delivery processes and client satisfaction metrics.
- Act as a brand ambassador, ensuring a positive experience for every user in the French-speaking market.
- Continuously develop expertise in product and service knowledge to address evolving customer needs.
- Escalate critical issues to senior management in accordance with company protocols to maintain service quality.
- Native or fluent French (spoken and written).
- Professional proficiency in English to collaborate within our international office.
- Valid EU passport (mandatory) to facilitate seamless employment in the European Union.
- Strong problem-solving mindset and a passion for delivering elite customer support services.
- Prior experience in a customer-facing or support-oriented role is considered a significant asset.
- Excellent communication skills and the ability to thrive in a fast-paced, on-site office environment.
Additional Content
French Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth, cross-cultural collaboration, and excellence in customer support services.
Job Overview
We are currently seeking a motivated professional for a French Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity for those looking to advance their career in the customer support services industry while enjoying a vibrant international lifestyle in one of Europe’s most dynamic hubs.
Key Responsibilities
- Provide high-quality technical and functional support to French-speaking clients via multiple communication channels.
- Analyze complex customer queries to deliver effective, timely, and professional solutions within the customer support services sector.
- Maintain detailed records of interactions to ensure internal reporting standards are met with high accuracy.
- Collaborate with international teams to enhance service delivery processes and client satisfaction metrics.
- Act as a brand ambassador, ensuring a positive experience for every user in the French-speaking market.
- Continuously develop expertise in product and service knowledge to address evolving customer needs.
- Escalate critical issues to senior management in accordance with company protocols to maintain service quality.
- Native or fluent French (spoken and written).
- Professional proficiency in English to collaborate within our international office.
- Valid EU passport (mandatory) to facilitate seamless employment in the European Union.
- Strong problem-solving mindset and a passion for delivering elite customer support services.
- Prior experience in a customer-facing or support-oriented role is considered a significant asset.
- Excellent communication skills and the ability to thrive in a fast-paced, on-site office environment.