French-Speaking Customer Support for High-End Brand Retail Dept. in Greece
Mercier Consultancy • Greece
Posted: February 25, 2026
Job Description
Mercier Consultancy is thrilled to announce an opening for a French-Speaking Customer Support Representative in our High-End Brand Retail Department based in Greece! In this prestigious role, you will be the key point of contact for our French-speaking clients, providing them with an exceptional level of service as they explore and purchase luxury products. Your commitment to delivering outstanding customer experiences will play a crucial role in enhancing our brand's reputation.
This position is perfect for individuals with a passion for luxury retail and a flair for customer service. If you have excellent communication skills and a dedication to excellence, we would love to hear from you!
Responsibilities
- Provide customer support in French via phone, email, and chat
- Assist clients with inquiries about high-end products, orders, and services
- Document customer interactions and solutions accurately in our systems
- Work closely with internal teams to resolve customer issues and provide tailored solutions
- Maintain a comprehensive understanding of our luxury product offerings and brand values
- Collect and analyze customer feedback to enhance service delivery
- Participate in training sessions to stay updated on the latest trends in luxury retail
- Fluency in French and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
- Previous experience in customer support, preferably in the luxury retail sector
- Outstanding communication and interpersonal skills
- Strong understanding of luxury brand positioning and customer expectations
- A patient and professional demeanor when handling inquiries
- Proficiency in customer support tools and platforms
- Passion for luxury products and personal care
Additional Content
Mercier Consultancy is thrilled to announce an opening for a French-Speaking Customer Support Representative in our High-End Brand Retail Department based in Greece! In this prestigious role, you will be the key point of contact for our French-speaking clients, providing them with an exceptional level of service as they explore and purchase luxury products. Your commitment to delivering outstanding customer experiences will play a crucial role in enhancing our brand's reputation.
This position is perfect for individuals with a passion for luxury retail and a flair for customer service. If you have excellent communication skills and a dedication to excellence, we would love to hear from you!
Responsibilities
- Provide customer support in French via phone, email, and chat
- Assist clients with inquiries about high-end products, orders, and services
- Document customer interactions and solutions accurately in our systems
- Work closely with internal teams to resolve customer issues and provide tailored solutions
- Maintain a comprehensive understanding of our luxury product offerings and brand values
- Collect and analyze customer feedback to enhance service delivery
- Participate in training sessions to stay updated on the latest trends in luxury retail
- Fluency in French and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
- Previous experience in customer support, preferably in the luxury retail sector
- Outstanding communication and interpersonal skills
- Strong understanding of luxury brand positioning and customer expectations
- A patient and professional demeanor when handling inquiries
- Proficiency in customer support tools and platforms
- Passion for luxury products and personal care