French Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation
Mercier Consultancy Group • Lisbon, Lisbon, Portugal • France
No Relocation
Posted: April 17, 2026
Job Description
Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role comes with fully paid relocation, allowing you to experience a vibrant new city while contributing to outstanding customer service for French-speaking clients.
Responsibilities
- Provide high-quality customer support to French-speaking customers via phone, email, and chat.
- Address inquiries related to products, services, and orders promptly and professionally.
- Resolve customer complaints and issues while maintaining a strong focus on satisfaction.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with internal teams to ensure streamlined communication and issue resolution.
- Stay informed about company products, promotions, and updates to provide knowledgeable assistance.
- Fluency in French (both written and spoken); proficiency in English is an advantage.
- Previous experience in customer service, preferably in a similar role or industry.
- Excellent communication and interpersonal skills with a customer-oriented approach.
- Ability to manage difficult situations effectively and provide solutions.
- Proficient with CRM systems and standard office software.
- Willingness to relocate to Sofia, Bulgaria, with fully paid relocation support.
- Self-motivated and able to work effectively in a team environment.
Additional Content
Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role comes with fully paid relocation, allowing you to experience a vibrant new city while contributing to outstanding customer service for French-speaking clients.
Responsibilities
- Provide high-quality customer support to French-speaking customers via phone, email, and chat.
- Address inquiries related to products, services, and orders promptly and professionally.
- Resolve customer complaints and issues while maintaining a strong focus on satisfaction.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with internal teams to ensure streamlined communication and issue resolution.
- Stay informed about company products, promotions, and updates to provide knowledgeable assistance.
- Fluency in French (both written and spoken); proficiency in English is an advantage.
- Previous experience in customer service, preferably in a similar role or industry.
- Excellent communication and interpersonal skills with a customer-oriented approach.
- Ability to manage difficult situations effectively and provide solutions.
- Proficient with CRM systems and standard office software.
- Willingness to relocate to Sofia, Bulgaria, with fully paid relocation support.
- Self-motivated and able to work effectively in a team environment.