French Speaking Customer Agent - Work In Sofia - Fully Paid Relocation
Mercier Consultancy Group • Paris, Île-de-France, France • Athens, Attica, Greece
Posted: April 16, 2026
Job Description
Mercier Consultancy MD is delighted to offer an exciting role for a French Speaking Customer Agent to join our team in Sofia, Bulgaria, with a fully paid relocation package. This position is perfect for professionals fluent in French who seek to grow their career in an international customer service environment. As a Customer Agent, you will provide exceptional support to our French-speaking customers, ensuring their needs are met promptly and professionally.
Key Responsibilities
- Deliver high-quality customer service in French via phone, email, and chat channels.
- Handle customer inquiries, issues, and complaints effectively to achieve high satisfaction.
- Maintain accurate and detailed records of customer interactions using CRM systems.
- Collaborate with internal teams to enhance service quality and customer experience.
- Stay informed about company products, services, and policies to provide accurate information.
- Fluency in French (both spoken and written) is essential; proficiency in English is a plus.
- Previous customer service experience is preferred, especially in a multinational environment.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to adapt to a new cultural and work environment.
- Proficiency in using computers, CRM software, and digital communication tools.
- Excellent problem-solving skills and a positive, proactive attitude.
- Willingness to relocate to Sofia with full support provided by the company.
Additional Content
Mercier Consultancy MD is delighted to offer an exciting role for a French Speaking Customer Agent to join our team in Sofia, Bulgaria, with a fully paid relocation package. This position is perfect for professionals fluent in French who seek to grow their career in an international customer service environment. As a Customer Agent, you will provide exceptional support to our French-speaking customers, ensuring their needs are met promptly and professionally.
Key Responsibilities
- Deliver high-quality customer service in French via phone, email, and chat channels.
- Handle customer inquiries, issues, and complaints effectively to achieve high satisfaction.
- Maintain accurate and detailed records of customer interactions using CRM systems.
- Collaborate with internal teams to enhance service quality and customer experience.
- Stay informed about company products, services, and policies to provide accurate information.
- Fluency in French (both spoken and written) is essential; proficiency in English is a plus.
- Previous customer service experience is preferred, especially in a multinational environment.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to adapt to a new cultural and work environment.
- Proficiency in using computers, CRM software, and digital communication tools.
- Excellent problem-solving skills and a positive, proactive attitude.
- Willingness to relocate to Sofia with full support provided by the company.