Fractional Customer Supply Chain Manager (US & EU)
Pickle • United Arab Emirates • United Kingdom
No Relocation
Posted: April 10, 2026
Job Description
Overview
Our client is looking for a highly experienced Customer Supply Chain Manager to take ownership of end-to-end logistics, retail operations, and inventory flow across US and EU markets for a growing consumer business.
This is a hands-on, high-impact role focused on stabilising and optimising existing operations, reducing costs, and building scalable systems. The position will evolve from an initial deep operational dive into a lighter, strategic oversight role.
Key Responsibilities
1. Warehouse & Logistics Management (US + EU)
- Own relationships with third-party logistics (3PL) partners across the US and EU
- Audit and approve warehouse invoices, identifying discrepancies and overbilling
- Improve billing structures and enforce commercial terms
- Optimise shipping costs, packaging, and carrier selection
- Monitor inventory movement and reduce inefficiencies in stock flow
- Negotiate improved rates with logistics and freight partners
- Oversee international shipping and distribution setup
2. Retail Operations (Primary: Major US Retailer)
- Own end-to-end retail operations via EDI/ADI systems
- Ensure accurate order processing, invoicing, and payment reconciliation
- Monitor, manage, and resolve chargebacks and compliance issues
- Track and reconcile retailer payments and cash flow discrepancies
- Maintain retailer relationships and operational cadence (e.g. weekly check-ins)
- Ensure adherence to retailer-specific operational requirements
3. Marketplace & Channel Coordination
- Coordinate with marketplace partners and agencies (e.g. Amazon) on inventory and replenishment
- Align stock levels with demand forecasts
- Support wholesale and dropship order flows
- Identify opportunities to improve operational efficiency and sales support
4. Inventory Planning & International Freight
- Partner with finance to forecast inventory requirements
- Plan purchasing and replenishment based on demand and lead times
- Manage inbound and outbound freight logistics
- Oversee shipping documentation and customs processes
- Source cost-effective freight solutions
5. E-commerce & Dropship Oversight
- Oversee existing dropship workflows and identify inefficiencies
- Support operational consistency across direct-to-consumer channels
- Recommend automation and system improvements where appropriate
6. Process Optimisation & Cost Reduction
- Identify inefficiencies across all operational areas
- Implement systems, SOPs, and controls to improve performance
- Drive measurable cost savings across logistics and operations
- Stabilise fragmented or inconsistent workflows
7. Team Transition & Handover
- Document processes and build operational playbooks
- Support hiring or development of a junior operations resource
- Transition day-to-day execution once systems are stabilised
Who you are:
Background
- 6–10 years’ experience in operations, supply chain, or logistics
- Experience in both direct-to-consumer (DTC) and wholesale/retail environments
- Hands-on experience working with major retailers (EDI, compliance, chargebacks)
- Strong familiarity with 3PL warehouse management and freight logistics
Core Skills
- Strong cost control mindset with the ability to identify inefficiencies quickly
- Deep understanding of shipping, packaging, and carrier pricing
- Confident managing external partners and challenging where needed
- Experience with multi-region inventory planning
- Comfortable operating in imperfect or evolving systems
Retail & Systems Experience
- Experience with EDI/ADI systems and retailer workflows
- Marketplace coordination (e.g. Amazon or similar platforms)
- Understanding of e-commerce platforms (e.g. Shopify) and dropship models
- Experience handling chargebacks and retailer disputes
Working Style
- Independent and decisive
- Structured and process-driven
- Comfortable with ambiguity and building from incomplete systems
- Focused on solving problems and driving improvement (not maintaining status quo)
Role Structure & Time Commitment
Phase 1: Stabilisation (First 2 Months)
- 15–25 hours per week
- Deep operational dive across logistics, retail ops, and inventory
- Focus on fixing core issues and establishing control
Phase 2: Optimisation (Month 3)
- ~10 hours per week
- Improve margins, negotiate contracts, and document processes
Phase 3: Ongoing Oversight
- ~5 hours per week
- Support team transition and provide strategic oversight
Success Metrics
- Reduction in warehouse and shipping costs
- Improved invoice accuracy and cost visibility
- Decrease in chargebacks and operational errors
- Stronger inventory turnover and availability
- Stable, documented processes ready for delegation
What This Role Is Not
- Not a junior or entry-level operations role
- Not a purely executional position
- Not a long-term full-time hire at this stage
Additional Content
Overview
Our client is looking for a highly experienced Customer Supply Chain Manager to take ownership of end-to-end logistics, retail operations, and inventory flow across US and EU markets for a growing consumer business.
This is a hands-on, high-impact role focused on stabilising and optimising existing operations, reducing costs, and building scalable systems. The position will evolve from an initial deep operational dive into a lighter, strategic oversight role.
Key Responsibilities
1. Warehouse & Logistics Management (US + EU)
- Own relationships with third-party logistics (3PL) partners across the US and EU
- Audit and approve warehouse invoices, identifying discrepancies and overbilling
- Improve billing structures and enforce commercial terms
- Optimise shipping costs, packaging, and carrier selection
- Monitor inventory movement and reduce inefficiencies in stock flow
- Negotiate improved rates with logistics and freight partners
- Oversee international shipping and distribution setup
2. Retail Operations (Primary: Major US Retailer)
- Own end-to-end retail operations via EDI/ADI systems
- Ensure accurate order processing, invoicing, and payment reconciliation
- Monitor, manage, and resolve chargebacks and compliance issues
- Track and reconcile retailer payments and cash flow discrepancies
- Maintain retailer relationships and operational cadence (e.g. weekly check-ins)
- Ensure adherence to retailer-specific operational requirements
3. Marketplace & Channel Coordination
- Coordinate with marketplace partners and agencies (e.g. Amazon) on inventory and replenishment
- Align stock levels with demand forecasts
- Support wholesale and dropship order flows
- Identify opportunities to improve operational efficiency and sales support
4. Inventory Planning & International Freight
- Partner with finance to forecast inventory requirements
- Plan purchasing and replenishment based on demand and lead times
- Manage inbound and outbound freight logistics
- Oversee shipping documentation and customs processes
- Source cost-effective freight solutions
5. E-commerce & Dropship Oversight
- Oversee existing dropship workflows and identify inefficiencies
- Support operational consistency across direct-to-consumer channels
- Recommend automation and system improvements where appropriate
6. Process Optimisation & Cost Reduction
- Identify inefficiencies across all operational areas
- Implement systems, SOPs, and controls to improve performance
- Drive measurable cost savings across logistics and operations
- Stabilise fragmented or inconsistent workflows
7. Team Transition & Handover
- Document processes and build operational playbooks
- Support hiring or development of a junior operations resource
- Transition day-to-day execution once systems are stabilised
Who you are:
Background
- 6–10 years’ experience in operations, supply chain, or logistics
- Experience in both direct-to-consumer (DTC) and wholesale/retail environments
- Hands-on experience working with major retailers (EDI, compliance, chargebacks)
- Strong familiarity with 3PL warehouse management and freight logistics
Core Skills
- Strong cost control mindset with the ability to identify inefficiencies quickly
- Deep understanding of shipping, packaging, and carrier pricing
- Confident managing external partners and challenging where needed
- Experience with multi-region inventory planning
- Comfortable operating in imperfect or evolving systems
Retail & Systems Experience
- Experience with EDI/ADI systems and retailer workflows
- Marketplace coordination (e.g. Amazon or similar platforms)
- Understanding of e-commerce platforms (e.g. Shopify) and dropship models
- Experience handling chargebacks and retailer disputes
Working Style
- Independent and decisive
- Structured and process-driven
- Comfortable with ambiguity and building from incomplete systems
- Focused on solving problems and driving improvement (not maintaining status quo)
Role Structure & Time Commitment
Phase 1: Stabilisation (First 2 Months)
- 15–25 hours per week
- Deep operational dive across logistics, retail ops, and inventory
- Focus on fixing core issues and establishing control
Phase 2: Optimisation (Month 3)
- ~10 hours per week
- Improve margins, negotiate contracts, and document processes
Phase 3: Ongoing Oversight
- ~5 hours per week
- Support team transition and provide strategic oversight
Success Metrics
- Reduction in warehouse and shipping costs
- Improved invoice accuracy and cost visibility
- Decrease in chargebacks and operational errors
- Stronger inventory turnover and availability
- Stable, documented processes ready for delegation
What This Role Is Not
- Not a junior or entry-level operations role
- Not a purely executional position
- Not a long-term full-time hire at this stage