Dutch Speaking Customer Service for Food Delivery Platform - Work In Bulgaria
Mercier Consultancy Group • Poland
Posted: January 22, 2026
Job Description
Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Service Representatives for a Food Delivery Platform based in Bulgaria. This role is perfect for individuals who are passionate about food and customer service, providing support to customers to ensure a delightful dining experience. As a representative, you will assist Dutch-speaking customers across various channels, ensuring their orders and inquiries are handled efficiently.
Key Responsibilities
- Manage customer inquiries related to food delivery services, order processing, and account issues via phone, email, and chat in Dutch.
- Provide information on menu items, delivery options, and promotions to customers.
- Assist with order placements, modifications, and cancellations, ensuring a seamless experience.
- Resolve customer complaints and issues promptly, demonstrating a strong commitment to customer satisfaction.
- Document all customer interactions accurately in the CRM system for tracking and improvement purposes.
- Collaborate with logistics and support teams to ensure timely and accurate order fulfillment.
- Stay informed about the food delivery industry trends and company offerings to enhance customer interactions.
- Fluency in Dutch (both written and spoken) is essential; knowledge of English or Bulgarian is a plus.
- Previous experience in customer service, preferably in the food delivery or hospitality sector.
- Strong communication skills with an ability to handle inquiries professionally and empathetically.
- Excellent problem-solving skills and attention to detail.
- Ability to manage multiple inquiries efficiently in a fast-paced environment.
- Familiarity with CRM software and general customer service applications.
- Willingness to work flexible hours, including evenings and weekends as needed.
Additional Content
Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Service Representatives for a Food Delivery Platform based in Bulgaria. This role is perfect for individuals who are passionate about food and customer service, providing support to customers to ensure a delightful dining experience. As a representative, you will assist Dutch-speaking customers across various channels, ensuring their orders and inquiries are handled efficiently.
Key Responsibilities
- Manage customer inquiries related to food delivery services, order processing, and account issues via phone, email, and chat in Dutch.
- Provide information on menu items, delivery options, and promotions to customers.
- Assist with order placements, modifications, and cancellations, ensuring a seamless experience.
- Resolve customer complaints and issues promptly, demonstrating a strong commitment to customer satisfaction.
- Document all customer interactions accurately in the CRM system for tracking and improvement purposes.
- Collaborate with logistics and support teams to ensure timely and accurate order fulfillment.
- Stay informed about the food delivery industry trends and company offerings to enhance customer interactions.
- Fluency in Dutch (both written and spoken) is essential; knowledge of English or Bulgarian is a plus.
- Previous experience in customer service, preferably in the food delivery or hospitality sector.
- Strong communication skills with an ability to handle inquiries professionally and empathetically.
- Excellent problem-solving skills and attention to detail.
- Ability to manage multiple inquiries efficiently in a fast-paced environment.
- Familiarity with CRM software and general customer service applications.
- Willingness to work flexible hours, including evenings and weekends as needed.