Dutch Speaking Customer Service Agent For Booking.com - Work In Greece
Mercier Consultancy Group • Greece
Posted: February 5, 2026
Job Description
Mercier Consultancy MD is delighted to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, with the chance to work in the beautiful setting of Greece. In this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel bookings and inquiries while ensuring a seamless experience.
Responsibilities
- Assist Dutch-speaking customers through phone, email, and chat with inquiries related to travel bookings, accommodations, and other services offered by Booking.com.
- Provide detailed information about properties, pricing, and availability, while helping customers make informed decisions.
- Resolve issues and complaints with a focus on delivering excellent customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system for tracking inquiries and feedback.
- Work closely with team members to ensure a collaborative approach to customer service and problem resolution.
- Stay updated on industry trends and Booking.com promotions to offer relevant assistance to customers.
- Fluency in Dutch (both written and spoken); proficiency in English is required.
- Previous experience in customer service, especially in the travel or hospitality sector, is a plus.
- Strong communication skills with a dedication to providing exceptional customer service.
- A natural problem-solver with the ability to handle various customer requests efficiently.
- Proficient in using CRM systems and standard software applications.
- Self-driven and capable of working independently in a remote environment.
- A passion for travel and a desire to help customers create memorable experiences.
Additional Content
Mercier Consultancy MD is delighted to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, with the chance to work in the beautiful setting of Greece. In this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel bookings and inquiries while ensuring a seamless experience.
Responsibilities
- Assist Dutch-speaking customers through phone, email, and chat with inquiries related to travel bookings, accommodations, and other services offered by Booking.com.
- Provide detailed information about properties, pricing, and availability, while helping customers make informed decisions.
- Resolve issues and complaints with a focus on delivering excellent customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system for tracking inquiries and feedback.
- Work closely with team members to ensure a collaborative approach to customer service and problem resolution.
- Stay updated on industry trends and Booking.com promotions to offer relevant assistance to customers.
- Fluency in Dutch (both written and spoken); proficiency in English is required.
- Previous experience in customer service, especially in the travel or hospitality sector, is a plus.
- Strong communication skills with a dedication to providing exceptional customer service.
- A natural problem-solver with the ability to handle various customer requests efficiently.
- Proficient in using CRM systems and standard software applications.
- Self-driven and capable of working independently in a remote environment.
- A passion for travel and a desire to help customers create memorable experiences.