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Dispatcher
Capital Heating, Cooling, Plumbing, & Electric • Washington, United States
No Relocation
Posted: May 29, 2026
Job Description
Responsibilities
- Receive and prioritize service requests from customers and internal departments.
- Schedule and dispatch technicians efficiently based on skill sets, location, and availability.
- Monitor technician progress and update customers and management on service status.
- Maintain accurate records of service calls, appointments, and technician schedules.
- Communicate effectively with technicians and customers to resolve scheduling conflicts and emergencies.
- Ensure optimal utilization of resources while maintaining high customer satisfaction.
- Assist with administrative tasks related to dispatch and service operations.
- Previous experience in dispatching or logistics, preferably in the HVAC, plumbing, or electrical service industry.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency with scheduling software and other relevant computer applications.
- Ability to remain calm and problem-solve in high-pressure situations.
- Customer-focused mindset with a proactive approach.
- High school diploma or equivalent; additional education is a plus.
Additional Content
Responsibilities
- Receive and prioritize service requests from customers and internal departments.
- Schedule and dispatch technicians efficiently based on skill sets, location, and availability.
- Monitor technician progress and update customers and management on service status.
- Maintain accurate records of service calls, appointments, and technician schedules.
- Communicate effectively with technicians and customers to resolve scheduling conflicts and emergencies.
- Ensure optimal utilization of resources while maintaining high customer satisfaction.
- Assist with administrative tasks related to dispatch and service operations.
- Previous experience in dispatching or logistics, preferably in the HVAC, plumbing, or electrical service industry.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency with scheduling software and other relevant computer applications.
- Ability to remain calm and problem-solve in high-pressure situations.
- Customer-focused mindset with a proactive approach.
- High school diploma or equivalent; additional education is a plus.