Director, Professional Services — EMEA

About the Role: 

The Director of Professional Services, EMEA owns delivery execution of consulting, incident response, and penetration testing services across Europe, the UK, and the Middle East. This role directly manages EU-based practitioners and leads the EMEA region through a Manager, Middle East who oversees the GCC/SAU cluster. The Director is accountable for EMEA utilization, delivery quality, team health, and geographic coverage while serving as a strategic partner to EMEA regional sales leadership. This position requires managing a geographically distributed, multi-cluster organization while balancing operational excellence with regional complexity including time zones, languages, and regulatory considerations.

Responsibilities: 

• Directly manage all EU-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development plans with measurable goals
• Lead the EMEA region through the Manager, Middle East by setting clear strategic direction, creating space for day-to-day leadership, and routing decisions through the reporting structure without bypassing sub-management
• Oversee quality and consistency of EMEA delivery outputs across EU and ME; partner with Practice Leads to monitor engagement execution, address quality gaps, and drive adoption of consistent methodologies
• Monitor EMEA utilization across both EU and GCC/SAU clusters through billable hours tracking and participate actively in resourcing decisions with SalesOps
• Manage regional coverage by addressing time zone, travel, regulatory, and language considerations that affect staffing and engagement execution; identify coverage gaps early and work to address them
• Ensure smooth operational execution across the EMEA team; manage operational budgets across the region, track resource allocation, and escalate financial risks appropriately
• Collaborate closely with EMEA regional sales leadership to identify service positioning opportunities; participate in regional sales calls and provide direct account support across both EU and GCC/SAU markets
• Lead the EMEA region through a Manager, Middle East, providing strategic direction while empowering in-region leadership.

Qualifications: 

• Proven track record leading and developing professional services or consulting teams across multiple locations or geographies
• Deep experience in consulting, incident response, and/or penetration testing delivery and methodologies
• Demonstrated ability to establish quality standards, monitor execution, and drive process improvement across distributed teams
• Experience managing through sub-managers or other reporting structures in matrix organizations
• Strong capability to navigate regional complexity including time zones, regulatory requirements, and cultural considerations
• Experience tracking and managing budgets across multiple regions or cost centers
• Strong partnership and communication skills with regional sales organizations and ability to drive commercial alignment
• Experience or comfort managing geographically distributed teams with cross-cluster staffing and resource allocation responsibilities

Compensation: 

• Salary: £150,000
• Competitive Equity Package  
• Comprehensive Benefits Plan 

 

#LI-JF1 #LI-REMOTE   

 

 

About the Role: 

The Director of Professional Services, EMEA owns delivery execution of consulting, incident response, and penetration testing services across Europe, the UK, and the Middle East. This role directly manages EU-based practitioners and leads the EMEA region through a Manager, Middle East who oversees the GCC/SAU cluster. The Director is accountable for EMEA utilization, delivery quality, team health, and geographic coverage while serving as a strategic partner to EMEA regional sales leadership. This position requires managing a geographically distributed, multi-cluster organization while balancing operational excellence with regional complexity including time zones, languages, and regulatory considerations.

Responsibilities: 

• Directly manage all EU-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development plans with measurable goals
• Lead the EMEA region through the Manager, Middle East by setting clear strategic direction, creating space for day-to-day leadership, and routing decisions through the reporting structure without bypassing sub-management
• Oversee quality and consistency of EMEA delivery outputs across EU and ME; partner with Practice Leads to monitor engagement execution, address quality gaps, and drive adoption of consistent methodologies
• Monitor EMEA utilization across both EU and GCC/SAU clusters through billable hours tracking and participate actively in resourcing decisions with SalesOps
• Manage regional coverage by addressing time zone, travel, regulatory, and language considerations that affect staffing and engagement execution; identify coverage gaps early and work to address them
• Ensure smooth operational execution across the EMEA team; manage operational budgets across the region, track resource allocation, and escalate financial risks appropriately
• Collaborate closely with EMEA regional sales leadership to identify service positioning opportunities; participate in regional sales calls and provide direct account support across both EU and GCC/SAU markets
• Lead the EMEA region through a Manager, Middle East, providing strategic direction while empowering in-region leadership.

Qualifications: 

• Proven track record leading and developing professional services or consulting teams across multiple locations or geographies
• Deep experience in consulting, incident response, and/or penetration testing delivery and methodologies
• Demonstrated ability to establish quality standards, monitor execution, and drive process improvement across distributed teams
• Experience managing through sub-managers or other reporting structures in matrix organizations
• Strong capability to navigate regional complexity including time zones, regulatory requirements, and cultural considerations
• Experience tracking and managing budgets across multiple regions or cost centers
• Strong partnership and communication skills with regional sales organizations and ability to drive commercial alignment
• Experience or comfort managing geographically distributed teams with cross-cluster staffing and resource allocation responsibilities

Compensation: 

• Salary: £150,000
• Competitive Equity Package  
• Comprehensive Benefits Plan 

 

#LI-JF1 #LI-REMOTE