Dental Virtual Assistant (Accounts Receivable, Reactivation & Lead Engagement)
Winning Assistants • Philippines
Posted: April 15, 2026
Job Description
Job Title: Dental Virtual Assistant (Accounts Receivable, Reactivation & Lead Engagement)
Position Type: Full-time (40+ hours per week)
Work Schedule:
- Monday–Thursday: 7:45 AM – 5:00 PM Eastern Daylight Time
- Friday: 7:45 AM – 12:00 PM Eastern Daylight Time
Salary: $6 – $7 per hour, depending on experience
Work Setup: Remote
Preferred Candidate Location: Philippines
You will support a dental practice with a focus on patient engagement and revenue cycle management. This role combines Accounts Receivable (AR), patient reactivation, and lead engagement, with a strong emphasis on outbound calling and patient communication.
The position requires someone who is confident on the phone, detail-oriented, and able to manage both collections and patient interactions efficiently.
Key Responsibilities
Primary Focus Areas:
- Accounts Receivable (AR) management and collections
- Outbound calling to reactivate inactive patients
- Outbound calling to engage new leads
Additional Responsibilities:
- Insurance verification
- Appointment setting and booking
- New patient appointment closing
- Administrative support as needed
- Patient history intake (based on workflow)
- Charting support
- Provide exceptional professional customer service during patient interactions
- Work with the video / camera turned on throughout the entire shift.
Core Requirements (Must-Haves):
- Strong English communication skills with clear pronunciation and neutral/low accent (critical for patient interaction)
- At least 1 year of hands-on experience with Accounts Receivable (AR) and collections
- At least 1 year of work experience in outbound calling (reactivation, leads, booking
- Experience in insurance verification
- Background in dental or medical office workflows is preferred
- Professional and confident phone presence
- Strong customer service and patient facing experience
- Comfortable handling high-volume outbound calls (collections, reactivation, and lead engagement)
- Proactive and responsive communication
- Willing to participate in daily check-ins and supervision
- Consistent attendance and reliability
Preferred Qualifications:
- Experience using Oryx Dental software (highly preferred)
- Familiarity with dental or EHR systems
- Experience in appointment setting, patient coordination, lead engagement and outreach
- Nursing or clinical background (a plus)
Tools & Systems Used:
- Oryx Dental (primary system)
- Mango (phone system)
- MS Teams (communication platform)
Basic Requirements:
- Clear and professional written and spoken English
- Relevant work experience
- Ability to submit NBI Clearance and/or Local Police Clearance (mandatory before onboarding)
- Availability to work with the video / camera turned on throughout the entire shift.
Technical Requirements:
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 15 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Additional Content
Job Title: Dental Virtual Assistant (Accounts Receivable, Reactivation & Lead Engagement)
Position Type: Full-time (40+ hours per week)
Work Schedule:
- Monday–Thursday: 7:45 AM – 5:00 PM Eastern Daylight Time
- Friday: 7:45 AM – 12:00 PM Eastern Daylight Time
Salary: $6 – $7 per hour, depending on experience
Work Setup: Remote
Preferred Candidate Location: Philippines
You will support a dental practice with a focus on patient engagement and revenue cycle management. This role combines Accounts Receivable (AR), patient reactivation, and lead engagement, with a strong emphasis on outbound calling and patient communication.
The position requires someone who is confident on the phone, detail-oriented, and able to manage both collections and patient interactions efficiently.
Key Responsibilities
Primary Focus Areas:
- Accounts Receivable (AR) management and collections
- Outbound calling to reactivate inactive patients
- Outbound calling to engage new leads
Additional Responsibilities:
- Insurance verification
- Appointment setting and booking
- New patient appointment closing
- Administrative support as needed
- Patient history intake (based on workflow)
- Charting support
- Provide exceptional professional customer service during patient interactions
- Work with the video / camera turned on throughout the entire shift.
Core Requirements (Must-Haves):
- Strong English communication skills with clear pronunciation and neutral/low accent (critical for patient interaction)
- At least 1 year of hands-on experience with Accounts Receivable (AR) and collections
- At least 1 year of work experience in outbound calling (reactivation, leads, booking
- Experience in insurance verification
- Background in dental or medical office workflows is preferred
- Professional and confident phone presence
- Strong customer service and patient facing experience
- Comfortable handling high-volume outbound calls (collections, reactivation, and lead engagement)
- Proactive and responsive communication
- Willing to participate in daily check-ins and supervision
- Consistent attendance and reliability
Preferred Qualifications:
- Experience using Oryx Dental software (highly preferred)
- Familiarity with dental or EHR systems
- Experience in appointment setting, patient coordination, lead engagement and outreach
- Nursing or clinical background (a plus)
Tools & Systems Used:
- Oryx Dental (primary system)
- Mango (phone system)
- MS Teams (communication platform)
Basic Requirements:
- Clear and professional written and spoken English
- Relevant work experience
- Ability to submit NBI Clearance and/or Local Police Clearance (mandatory before onboarding)
- Availability to work with the video / camera turned on throughout the entire shift.
Technical Requirements:
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 15 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.