Danish Speaking Solutions Consultant - Work In Sofia, Bulgaria
Mercier Consultancy Group • Portugal • Copenhagen, Capital Region of Denmark, Denmark
Posted: August 5, 2026
Job Description
Danish Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European continent. As a leader in the industry, we specialize in high-impact recruitment for the customer support services sector, ensuring both our clients and candidates thrive in competitive global markets.
Job Overview
We are currently seeking a dynamic professional for the Danish Speaking Solutions Consultant position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to advance your career within the customer support services industry while enjoying a fully supported international move among the top-rated jobs in Bulgaria.
Key Responsibilities
- Act as a primary point of contact for Danish-speaking clients, providing expert solutions in a customer support services environment.
- Resolve complex inquiries through telephone, email, and chat, ensuring high levels of customer satisfaction.
- Maintain detailed records of customer interactions to contribute to the continuous improvement of service protocols.
- Collaborate with cross-functional teams to identify and escalate technical issues or product feedback effectively.
- Achieve individual and team performance targets as defined by the customer support services excellence standards.
- Stay updated on product knowledge and policy changes to provide accurate and reliable information to customers.
- Build and maintain strong professional relationships with users in the Danish market to drive loyalty and retention.
- Native or fluent Danish (spoken and written).
- Valid EU passport (mandatory).
- Exceptional communication skills, with a professional and empathetic approach to customer care.
- Previous experience in a customer support services role is considered a significant advantage for this position.
- Proficiency in English to collaborate within our international team in Sofia.
- A proactive mindset and a desire to build a career while seeking Danish-speaking jobs abroad.
Additional Content
Danish Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European continent. As a leader in the industry, we specialize in high-impact recruitment for the customer support services sector, ensuring both our clients and candidates thrive in competitive global markets.
Job Overview
We are currently seeking a dynamic professional for the Danish Speaking Solutions Consultant position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to advance your career within the customer support services industry while enjoying a fully supported international move among the top-rated jobs in Bulgaria.
Key Responsibilities
- Act as a primary point of contact for Danish-speaking clients, providing expert solutions in a customer support services environment.
- Resolve complex inquiries through telephone, email, and chat, ensuring high levels of customer satisfaction.
- Maintain detailed records of customer interactions to contribute to the continuous improvement of service protocols.
- Collaborate with cross-functional teams to identify and escalate technical issues or product feedback effectively.
- Achieve individual and team performance targets as defined by the customer support services excellence standards.
- Stay updated on product knowledge and policy changes to provide accurate and reliable information to customers.
- Build and maintain strong professional relationships with users in the Danish market to drive loyalty and retention.
- Native or fluent Danish (spoken and written).
- Valid EU passport (mandatory).
- Exceptional communication skills, with a professional and empathetic approach to customer care.
- Previous experience in a customer support services role is considered a significant advantage for this position.
- Proficiency in English to collaborate within our international team in Sofia.
- A proactive mindset and a desire to build a career while seeking Danish-speaking jobs abroad.