Czech Speaking Solutions Consultant - Work In Sofia, Bulgaria
Mercier Consultancy Group • Bratislava, Bratislava Region, Slovakia • Czechia
Posted: August 12, 2026
Job Description
Czech Speaking - Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging the gap between world-class talent and industry-leading global enterprises. As we continue to expand our footprint in the European market, we are proud to offer exclusive career opportunities for professionals seeking rewarding jobs in Bulgaria.
Job Overview
We are currently looking for a motivated professional to fill the Czech Speaking - Solutions Consultant position in Bulgaria within the dynamic Customer Support Services industry. This role is ideal for a customer-focused expert who thrives in high-energy environments and is eager to provide premium service solutions to international clients.
Key Responsibilities
- Act as the primary point of contact for clients, providing high-level support within the Customer Support Services sector.
- Analyze client needs to provide effective, tailored solutions that ensure long-term satisfaction and brand loyalty.
- Maintain high quality and service standards by resolving complex inquiries through professional communication.
- Collaborate with internal teams to streamline customer journeys and improve existing support processes.
- Document all interactions accurately within the CRM to track performance metrics and support service optimization.
- Stay updated on product knowledge and industry trends to offer expert advice and guidance to customers.
- Native or fluent Czech (spoken and written).
- Valid EU passport (mandatory).
- Strong command of English, allowing you to excel in our multicultural environment.
- Previous experience in the Customer Support Services industry is highly valued.
- A proactive, problem-solving mindset with a passion for excellence in client relations.
- Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.
Additional Content
Czech Speaking - Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging the gap between world-class talent and industry-leading global enterprises. As we continue to expand our footprint in the European market, we are proud to offer exclusive career opportunities for professionals seeking rewarding jobs in Bulgaria.
Job Overview
We are currently looking for a motivated professional to fill the Czech Speaking - Solutions Consultant position in Bulgaria within the dynamic Customer Support Services industry. This role is ideal for a customer-focused expert who thrives in high-energy environments and is eager to provide premium service solutions to international clients.
Key Responsibilities
- Act as the primary point of contact for clients, providing high-level support within the Customer Support Services sector.
- Analyze client needs to provide effective, tailored solutions that ensure long-term satisfaction and brand loyalty.
- Maintain high quality and service standards by resolving complex inquiries through professional communication.
- Collaborate with internal teams to streamline customer journeys and improve existing support processes.
- Document all interactions accurately within the CRM to track performance metrics and support service optimization.
- Stay updated on product knowledge and industry trends to offer expert advice and guidance to customers.
- Native or fluent Czech (spoken and written).
- Valid EU passport (mandatory).
- Strong command of English, allowing you to excel in our multicultural environment.
- Previous experience in the Customer Support Services industry is highly valued.
- A proactive, problem-solving mindset with a passion for excellence in client relations.
- Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.