Czech Speaking Solutions Consultant - Work In Sofia, Bulgaria
Mercier Consultancy Group • Athens, Attica, Greece • Prague, Prague, Czechia
Posted: August 5, 2026
Job Description
Czech Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO services, we specialize in high-impact placements that drive excellence within the dynamic Customer Support Services industry.
Job Overview
We are seeking a motivated individual to join our team as a Czech Speaking Solutions Consultant in Sofia. This Czech Speaking Solutions Consultant position in Bulgaria represents a unique opportunity to provide exceptional client support, thrive in a bustling BPO environment, and join one of the most sought-after jobs in Bulgaria.
Key Responsibilities
- Act as the primary point of contact for Czech-speaking customers, providing expert solutions within the Customer Support Services sector.
- Manage high-volume inquiries via phone, email, and live chat with a focus on delivering premium service quality.
- Analyze complex customer issues and provide precise, effective resolutions in accordance with company service standards.
- Maintain detailed case documentation in our CRM system to ensure seamless communication and service continuity.
- Collaborate with cross-functional teams to escalate and resolve technical or process-related obstacles.
- Contribute to the continuous improvement of support protocols, ensuring an industry-leading customer experience.
- Participate in ongoing training sessions to remain current with industry best practices and product updates.
- Native or fluent Czech (spoken and written) is mandatory for this role.
- Professional proficiency in English to communicate within our diverse international team.
- Valid EU passport or a valid work permit for Bulgaria.
- Exceptional problem-solving skills and a passion for delivering premium customer service.
- Strong ability to adapt to new technologies and CRM software.
- Previous experience in the Customer Support Services industry is highly desirable but not essential for exceptional candidates.
Additional Content
Czech Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO services, we specialize in high-impact placements that drive excellence within the dynamic Customer Support Services industry.
Job Overview
We are seeking a motivated individual to join our team as a Czech Speaking Solutions Consultant in Sofia. This Czech Speaking Solutions Consultant position in Bulgaria represents a unique opportunity to provide exceptional client support, thrive in a bustling BPO environment, and join one of the most sought-after jobs in Bulgaria.
Key Responsibilities
- Act as the primary point of contact for Czech-speaking customers, providing expert solutions within the Customer Support Services sector.
- Manage high-volume inquiries via phone, email, and live chat with a focus on delivering premium service quality.
- Analyze complex customer issues and provide precise, effective resolutions in accordance with company service standards.
- Maintain detailed case documentation in our CRM system to ensure seamless communication and service continuity.
- Collaborate with cross-functional teams to escalate and resolve technical or process-related obstacles.
- Contribute to the continuous improvement of support protocols, ensuring an industry-leading customer experience.
- Participate in ongoing training sessions to remain current with industry best practices and product updates.
- Native or fluent Czech (spoken and written) is mandatory for this role.
- Professional proficiency in English to communicate within our diverse international team.
- Valid EU passport or a valid work permit for Bulgaria.
- Exceptional problem-solving skills and a passion for delivering premium customer service.
- Strong ability to adapt to new technologies and CRM software.
- Previous experience in the Customer Support Services industry is highly desirable but not essential for exceptional candidates.