Customer Support Specialist

Hey there!

Are you ready to join a fast-growing international travel-tech powerhouse? At RateHawk, we’re blending a passion for travel with cutting-edge technology. We are looking for a Customer Support Specialist who is a natural problem-solver, a clear communicator, and someone who genuinely loves making a client's day better.

Hey there!Are you ready to join a fast-growing international travel-tech powerhouse? At RateHawk, we’re blending a passion for travel with cutting-edge technology. We are looking for a Customer Support Specialist who is a natural problem-solver, a clea...

Your Mission

As a core member of our support team, you won’t just be answering tickets you’ll be the face of our brand. Your goal is to ensure every booking is a success and every client feels supported.

• Rapid Problem Solving: Resolve complex issues from retail and corporate clients via our CRM with speed and precision.
• Expert Consulting: Act as a product expert, advising clients on booking best practices and how to get the most out of the RateHawk platform.
• Global Communication: Coordinate seamlessly between suppliers, hotels, and clients across the globe via email and phone.
• System Mastery: Navigate CRM systems and internal databases to keep our operations running like clockwork.

Who You Are

• Linguistic Pro: Your English is at an Upper-Intermediate level or higher (both written and spoken).
• The Human Element: You lead with kindness, empathy, and politeness, even when under pressure.
• Agile Learner: You have a "get things done" mindset and can pick up new software and processes at lightning speed.
• Tech-Ready: You have a reliable home office setup, including a high-quality headset/microphone and a stable computer.
• Travel Enthusiast: Previous experience with travel booking systems or the hospitality industry is a huge plus!

Hey there!

Are you ready to join a fast-growing international travel-tech powerhouse? At RateHawk, we’re blending a passion for travel with cutting-edge technology. We are looking for a Customer Support Specialist who is a natural problem-solver, a clear communicator, and someone who genuinely loves making a client's day better.

Hey there!Are you ready to join a fast-growing international travel-tech powerhouse? At RateHawk, we’re blending a passion for travel with cutting-edge technology. We are looking for a Customer Support Specialist who is a natural problem-solver, a clea...

Your Mission

As a core member of our support team, you won’t just be answering tickets you’ll be the face of our brand. Your goal is to ensure every booking is a success and every client feels supported.

• Rapid Problem Solving: Resolve complex issues from retail and corporate clients via our CRM with speed and precision.
• Expert Consulting: Act as a product expert, advising clients on booking best practices and how to get the most out of the RateHawk platform.
• Global Communication: Coordinate seamlessly between suppliers, hotels, and clients across the globe via email and phone.
• System Mastery: Navigate CRM systems and internal databases to keep our operations running like clockwork.

Who You Are

• Linguistic Pro: Your English is at an Upper-Intermediate level or higher (both written and spoken).
• The Human Element: You lead with kindness, empathy, and politeness, even when under pressure.
• Agile Learner: You have a "get things done" mindset and can pick up new software and processes at lightning speed.
• Tech-Ready: You have a reliable home office setup, including a high-quality headset/microphone and a stable computer.
• Travel Enthusiast: Previous experience with travel booking systems or the hospitality industry is a huge plus!