Customer Support Specialist

At Parish Cafe, we believe exceptional hospitality extends beyond our dining rooms. Every interaction with our guests should reflect the warmth, professionalism, and attention to detail that have made us a favorite destination for chef-inspired sandwiches and memorable dining experiences. We're looking for a remote customer support specialist who is passionate about helping people, solving problems, and creating outstanding customer experiences. In this role, you'll serve as one of the first points of contact for our guests, ensuring every inquiry is handled with care, professionalism, and efficiency. If you're an excellent communicator who enjoys working in a collaborative environment and takes pride in delivering exceptional service, we'd love to hear from you.

As a Customer Support Specialist, you'll provide timely support to customers through email, phone, and live chat. You'll assist guests with reservations, online orders, catering inquiries, gift cards, loyalty program questions, and general information about Parish Cafe.

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and is committed to delivering exceptional customer experiences from anywhere.

What You'll Do

Customer Support

• Respond to customer inquiries via phone, email, and live chat.

• Provide accurate information regarding menu offerings, operating hours, locations, and services.

• Assist guests with reservation questions and booking requests.

• Resolve customer concerns professionally and empatically.

• Escalate complex issues to the appropriate internal departments when necessary.

• Follow up with guests to ensure concerns have been fully resolved.

Order & Guest Assistance

• Support guests with online ordering inquiries.
• Assist customers experiencing delivery or pickup issues.
• Coordinate with restaurant management regarding order concerns.
• Process refunds or adjustments when authorized.
• Help customers with gift card purchases and redemption.

Customer Experience

• Build positive relationships with guests through professional communication.
• Deliver personalized service that reflects Parish Cafe's hospitality standards.
• Maintain detailed customer interaction records.
• Identify recurring customer concerns and share recommendations for service improvements.

Administrative Support

• Maintain accurate documentation within the customer support platform.
• Update customer records and account information.
• Assist with preparing customer service reports.
• Monitor shared support inboxes and ensure timely responses.
• Support marketing initiatives by sharing customer feedback trends.

At Parish Cafe, we believe exceptional hospitality extends beyond our dining rooms. Every interaction with our guests should reflect the warmth, professionalism, and attention to detail that have made us a favorite destination for chef-inspired sandwic...

• High school diploma or equivalent.

• Minimum of 2 years of customer service experience.

• Strong written and verbal communication skills.

• Excellent interpersonal and problem-solving abilities.

• Ability to multitask while maintaining accuracy.

• Strong organizational and time management skills.

• Comfortable working independently in a remote environment.

• Professional and friendly communication style.

• Reliable high-speed internet connection.

• Quiet, distraction-free home workspace.

At Parish Cafe, we believe exceptional hospitality extends beyond our dining rooms. Every interaction with our guests should reflect the warmth, professionalism, and attention to detail that have made us a favorite destination for chef-inspired sandwiches and memorable dining experiences. We're looking for a remote customer support specialist who is passionate about helping people, solving problems, and creating outstanding customer experiences. In this role, you'll serve as one of the first points of contact for our guests, ensuring every inquiry is handled with care, professionalism, and efficiency. If you're an excellent communicator who enjoys working in a collaborative environment and takes pride in delivering exceptional service, we'd love to hear from you.

As a Customer Support Specialist, you'll provide timely support to customers through email, phone, and live chat. You'll assist guests with reservations, online orders, catering inquiries, gift cards, loyalty program questions, and general information about Parish Cafe.

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and is committed to delivering exceptional customer experiences from anywhere.

What You'll Do

Customer Support

• Respond to customer inquiries via phone, email, and live chat.

• Provide accurate information regarding menu offerings, operating hours, locations, and services.

• Assist guests with reservation questions and booking requests.

• Resolve customer concerns professionally and empatically.

• Escalate complex issues to the appropriate internal departments when necessary.

• Follow up with guests to ensure concerns have been fully resolved.

Order & Guest Assistance

• Support guests with online ordering inquiries.
• Assist customers experiencing delivery or pickup issues.
• Coordinate with restaurant management regarding order concerns.
• Process refunds or adjustments when authorized.
• Help customers with gift card purchases and redemption.

Customer Experience

• Build positive relationships with guests through professional communication.
• Deliver personalized service that reflects Parish Cafe's hospitality standards.
• Maintain detailed customer interaction records.
• Identify recurring customer concerns and share recommendations for service improvements.

Administrative Support

• Maintain accurate documentation within the customer support platform.
• Update customer records and account information.
• Assist with preparing customer service reports.
• Monitor shared support inboxes and ensure timely responses.
• Support marketing initiatives by sharing customer feedback trends.

At Parish Cafe, we believe exceptional hospitality extends beyond our dining rooms. Every interaction with our guests should reflect the warmth, professionalism, and attention to detail that have made us a favorite destination for chef-inspired sandwic...

• High school diploma or equivalent.

• Minimum of 2 years of customer service experience.

• Strong written and verbal communication skills.

• Excellent interpersonal and problem-solving abilities.

• Ability to multitask while maintaining accuracy.

• Strong organizational and time management skills.

• Comfortable working independently in a remote environment.

• Professional and friendly communication style.

• Reliable high-speed internet connection.

• Quiet, distraction-free home workspace.