Customer Support Representative
vay • Las Vegas, Nevada, United States
Posted: September 25, 2026
Job Description
Why this role is exciting
As a Customer Support Representative, you'll be the voice of the world's first commercial remote driving service working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.
What you’ll be driving
- Handle inbound customer contacts (calls, email, chat)
- Resolve issues related to bookings, billing, app usage, and vehicle access
- Log and document all interactions accurately in our CRM
- Follow escalation protocols for technical or operational issues
- Meet or exceed KPIs including CSAT, FCR, and AHT
- Flag recurring issues and contribute to process improvements
What are we looking for
- 3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)
- Clear and empathetic communicator, written and verbal
- Comfortable working in a fast-paced, evolving environment with shifting priorities
- Able to follow escalation processes consistently and document interactions accurately
- Comfortable using digital tools - CRM and ticketing systems (Zendesk, Freshdesk, or similar)
- Must be able to work on-site in Las Vegas, including shift work and weekends
Why choose Vay
💪A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.
🌍 Huge scope for impact in a fast paced environment
🎫 401(k) programme
🏥 Health, Dental & Vision Insurance
🚗 All Vay team members receive 30% off their Vay rides
🏋️♂️ Wellness Hub free gym access & wellness app subscriptions
🛍️ Exclusive external discounts
🎊 Regular team events throughout the year
Additional Content
Why this role is exciting
As a Customer Support Representative, you'll be the voice of the world's first commercial remote driving service working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.
What you’ll be driving
- Handle inbound customer contacts (calls, email, chat)
- Resolve issues related to bookings, billing, app usage, and vehicle access
- Log and document all interactions accurately in our CRM
- Follow escalation protocols for technical or operational issues
- Meet or exceed KPIs including CSAT, FCR, and AHT
- Flag recurring issues and contribute to process improvements
What are we looking for
- 3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)
- Clear and empathetic communicator, written and verbal
- Comfortable working in a fast-paced, evolving environment with shifting priorities
- Able to follow escalation processes consistently and document interactions accurately
- Comfortable using digital tools - CRM and ticketing systems (Zendesk, Freshdesk, or similar)
- Must be able to work on-site in Las Vegas, including shift work and weekends
Why choose Vay
💪A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.
🌍 Huge scope for impact in a fast paced environment
🎫 401(k) programme
🏥 Health, Dental & Vision Insurance
🚗 All Vay team members receive 30% off their Vay rides
🏋️♂️ Wellness Hub free gym access & wellness app subscriptions
🛍️ Exclusive external discounts
🎊 Regular team events throughout the year