Customer Success Manager (Enterprise), Max

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (Enterprise), Max based in United States. This is a high-impact enterprise customer success role focused on building strategic partnerships with complex, high-value accounts. You will manage a portfolio of approximately 35 enterprise customers and become a trusted advisor to senior stakeholders. The role combines relationship management, product adoption, data analysis, project management, and commercial growth. You will uncover customer needs, recommend solutions, and help organizations maximize the value of their technology investments. Working in a fast-paced, collaborative environment, you will partner across teams to solve complex challenges and improve the customer experience. You will also contribute to expansion opportunities through thoughtful upselling and cross-selling strategies. As a mentor and strategic contributor, you will help strengthen customer success practices across the broader organization.
• Accountabilities: Manage a portfolio of approximately 35 high-touch enterprise customer accounts, developing strong relationships and ensuring ongoing customer success. Regularly engage with customers to understand product usage, business priorities, challenges, and opportunities for greater value realization. Build and maintain senior-level relationships while delivering a premium, consultative customer experience with confidence and professionalism. Coach customers on product best practices and identify features, services, and solutions that can better support their business objectives. Resolve complex customer challenges by developing creative, strategic solutions and coordinating with internal teams when necessary. Analyze customer engagement data and key performance indicators to identify trends, opportunities, risks, and actionable insights. Identify and organize accounts around appropriate upselling and cross-selling opportunities while maintaining a customer-first approach. Partner with internal teams to continuously improve customer-facing processes, products, and overall experience. Manage multiple initiatives simultaneously while maintaining strong attention to detail, follow-through, and accountability. Mentor new team members and serve as a resource for colleagues outside the enterprise customer success function. Requirements: 4+ years of combined account management, project management, customer success, or another customer-facing professional experience. Demonstrated ability to manage multiple complex projects or customer relationships simultaneously while maintaining strong organization and attention to detail. Strong analytical and problem-solving capabilities, including an interest in interpreting customer data and performance metrics. Excellent verbal and written communication skills, with the executive presence needed to engage confidently with senior customer stakeholders. Ability to quickly understand complex products, learn new concepts, and translate customer challenges into practical solutions. Self-motivated and comfortable operating independently in an entrepreneurial, fast-paced environment. Strong collaboration, leadership, and interpersonal skills, with the ability to motivate others and build productive relationships across teams. Customer-focused mindset with the adaptability, judgment, and creativity needed to handle evolving priorities and complex situations. Willingness to travel nationwide up to approximately 15% of the time. Benefits: Competitive U.S. base salary ranging from $86,600 to $139,000, depending on geographic zone, experience, skills, qualifications, and other relevant factors. Eligibility for a variable commission plan, along with equity as part of the broader compensation package. Flexible time off and support for autonomous work. Comprehensive onboarding, leadership development, learning opportunities, and career-growth programs. Recognition programs, including peer-nominated awards and other employee recognition initiatives. Company-paid medical, dental, and vision coverage, including employer-paid options and dependent coverage. FSA and HSA options, 401(k) matching, and telehealth resources. Family and life-stage benefits, including parental leave, fertility services, surrogacy and adoption reimbursement, maternity support, and breast milk shipping. Additional benefits such as pet insurance, legal advisory services, financial planning tools, and wellness resources. Remote work environment with a collaborative, supportive culture focused on professional development and meaningful impact.
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