Customer Success Manager

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Canada. This role is focused on building strong, long-term partnerships with healthcare organizations through strategic account management and customer success initiatives. The Customer Success Manager will own a portfolio of accounts, ensuring customers achieve measurable value while driving retention and growth. The position combines relationship management, operational problem-solving, and business strategy in a fast-moving remote environment. You will work closely with internal teams and customer stakeholders to resolve challenges, identify opportunities, and improve the overall customer experience. The ideal candidate is proactive, adaptable, and comfortable taking ownership of complex customer relationships. This opportunity offers the chance to make a meaningful impact by supporting solutions that help healthcare organizations operate more effectively.
• Accountabilities: The Customer Success Manager is responsible for managing customer relationships, improving account performance, and ensuring long-term partnership success through proactive engagement and strategic execution. Manage a portfolio of customer accounts with full ownership of retention, account health, and revenue growth objectives. Identify customer risks, develop mitigation strategies, and uncover opportunities for expansion and increased value. Create and maintain strategic account plans, including performance forecasts, customer insights, and success initiatives. Build trusted relationships with executive stakeholders and key customer contacts across different organizational levels. Lead business reviews and strategic conversations to demonstrate value, align on goals, and strengthen partnerships. Act as the primary contact for complex customer issues, coordinating resolutions and implementing improvements to prevent recurring challenges. Partner with Product, Legal, Operations, and Strategy teams to represent customer needs and influence internal improvements. Analyze customer metrics and business trends to provide actionable recommendations and improve account outcomes. Maintain strong execution standards while managing multiple priorities in a rapidly evolving environment. Requirements: The ideal candidate is a customer-focused professional with strong communication skills, a problem-solving mindset, and the ability to operate independently in a fast-paced environment. Bachelor’s degree preferred. Experience in customer success, account management, relationship management, sales, or a related customer-facing role is strongly preferred. Excellent verbal and written communication skills with the ability to engage effectively with different stakeholder levels. Strong ownership mindset with the ability to take responsibility, solve problems, and drive outcomes independently. Ability to analyze customer challenges, identify root causes, and develop practical solutions. Comfortable working in ambiguous, rapidly changing environments with shifting priorities. Strong organizational skills and ability to manage multiple customer relationships simultaneously. Strategic thinking combined with strong attention to execution and follow-through. Curious, adaptable, and willing to learn new processes, tools, and industries. Ability to collaborate effectively with cross-functional teams. Benefits: Competitive compensation package with estimated OTE of $65K–$80K USD and base salary range of $45K–$55K USD. Fully remote work environment. Unlimited paid time off. Opportunity to contribute to meaningful work supporting healthcare organizations and communities. Flexible, remote-first culture focused on autonomy and ownership. Opportunity to grow within a fast-moving organization. Exposure to strategic customer management, operations, and business growth initiatives.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
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