Customer Service Specialist - French (Remote)

We are seeking a French Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to French-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe.

 

As a Customer Service Specialist, your key responsibilities will include:

• Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail.
• Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction.
• Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution.
• De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome.
• Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience.
• Accurately document customer interactions and complete all required administrative tasks in internal systems.

We are seeking a French Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional supp...

To succeed in this role, you should have:

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in a high-volume customer service or contact centre environment is essential.
• Experience with ticketing systems and Salesforce is a plus.
• Experience handling a large number of inbound calls and supporting customers in fast-paced, service-driven environments.
• Demonstrated ability to confidently manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism.
• Excellent communication, active listening, and problem-solving skills.
• Strong resilience and the ability to remain calm, positive, and focused under pressure while consistently delivering excellent customer service.
• Excellent organizational skills and the ability to multitask while maintaining a high level of accuracy.
• You are located within the EU (due to security requirements).
• You have a stable, high-speed internet connection at all times.
• You have a private, dedicated workspace (for security reasons).
• You are able to adhere strictly to predefined shifts (Mon-Fri, regular business hours).

We are seeking a French Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to French-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe.

 

As a Customer Service Specialist, your key responsibilities will include:

• Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail.
• Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction.
• Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution.
• De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome.
• Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience.
• Accurately document customer interactions and complete all required administrative tasks in internal systems.

We are seeking a French Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional supp...

To succeed in this role, you should have:

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in a high-volume customer service or contact centre environment is essential.
• Experience with ticketing systems and Salesforce is a plus.
• Experience handling a large number of inbound calls and supporting customers in fast-paced, service-driven environments.
• Demonstrated ability to confidently manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism.
• Excellent communication, active listening, and problem-solving skills.
• Strong resilience and the ability to remain calm, positive, and focused under pressure while consistently delivering excellent customer service.
• Excellent organizational skills and the ability to multitask while maintaining a high level of accuracy.
• You are located within the EU (due to security requirements).
• You have a stable, high-speed internet connection at all times.
• You have a private, dedicated workspace (for security reasons).
• You are able to adhere strictly to predefined shifts (Mon-Fri, regular business hours).