Customer Service Representative-Remote
ADF Medical Services Inc. • Ottawa, Ontario, Canada • Toronto, Ontario, Canada
Posted: April 20, 2026
Job Description
JOB OPENING — Customer Service Representative (Remote) ADF Medical Services Inc.
We're hiring a dedicated and professional Remote Customer Service Representative to deliver exceptional support to our patients and clients from the comfort of your home. If you're a people person with strong communication skills and a passion for helping others — we want you on our team.
JOB OPENING — Customer Service Representative (Remote) ADF Medical Services Inc.We're hiring a dedicated and professional Remote Customer Service Representative to deliver exceptional support to our patients and clients from the comfort of your ho...What You'll Do:
- Handle patient and client inquiries via phone, email, and chat channels
- Provide accurate and helpful information on services, appointments, billing, and general support
- Resolve customer concerns and complaints with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full resolution and satisfaction
- Escalate complex or sensitive issues to the appropriate department promptly
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and service quality standards
Additional Content
JOB OPENING — Customer Service Representative (Remote) ADF Medical Services Inc.
We're hiring a dedicated and professional Remote Customer Service Representative to deliver exceptional support to our patients and clients from the comfort of your home. If you're a people person with strong communication skills and a passion for helping others — we want you on our team.
JOB OPENING — Customer Service Representative (Remote) ADF Medical Services Inc.We're hiring a dedicated and professional Remote Customer Service Representative to deliver exceptional support to our patients and clients from the comfort of your ho...What You'll Do:
- Handle patient and client inquiries via phone, email, and chat channels
- Provide accurate and helpful information on services, appointments, billing, and general support
- Resolve customer concerns and complaints with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full resolution and satisfaction
- Escalate complex or sensitive issues to the appropriate department promptly
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and service quality standards