.png?1772450247){kind=logo}
Customer Service Representative (Asia Remote - Thai Speaker)
nuitee • Thailand
Posted: June 15, 2026
Job Description
About the Job
We are seeking an experienced Customer Service Representative to join our Customer Service Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations. The role is fully remote open to candidates based anywhere in the Asia region.
Key Responsibilities
- Handle emergency and urgent customer inquiries via phone, email, and chat
- Resolve escalated issues and provide timely, effective solutions
- Coordinate with internal teams, hotels, and partners to address travel disruptions
- Maintain accurate records and documentation of incidents and resolutions
- Monitor and track emergency cases to ensure resolution within SLA
- Contribute to process improvements for the Emergency Team
- Support junior team members and provide guidance during high-pressure situations
Our Ideal Candidate
- 3–4 years of experience in customer service, preferably in travel, hospitality, or emergency support
- Strong problem-solving and decision-making skills under pressure
- Excellent communication and interpersonal abilities
- Proficient with Microsoft Office and customer service tools
- Ability to multitask in a fast-paced, high-stress environment
- Detail-oriented and highly organized
- Experience handling escalations and urgent cases
- Business English plus Thai
- Another Asian language is valued
Additional Content
About the Job
We are seeking an experienced Customer Service Representative to join our Customer Service Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations. The role is fully remote open to candidates based anywhere in the Asia region.
Key Responsibilities
- Handle emergency and urgent customer inquiries via phone, email, and chat
- Resolve escalated issues and provide timely, effective solutions
- Coordinate with internal teams, hotels, and partners to address travel disruptions
- Maintain accurate records and documentation of incidents and resolutions
- Monitor and track emergency cases to ensure resolution within SLA
- Contribute to process improvements for the Emergency Team
- Support junior team members and provide guidance during high-pressure situations
Our Ideal Candidate
- 3–4 years of experience in customer service, preferably in travel, hospitality, or emergency support
- Strong problem-solving and decision-making skills under pressure
- Excellent communication and interpersonal abilities
- Proficient with Microsoft Office and customer service tools
- Ability to multitask in a fast-paced, high-stress environment
- Detail-oriented and highly organized
- Experience handling escalations and urgent cases
- Business English plus Thai
- Another Asian language is valued