Customer Service Associate Representative - Freedom Fertility

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Associate Representative - Freedom Fertility in United States. This role is centered on delivering compassionate, detail-oriented support to patients navigating fertility treatment journeys. You will serve as a key point of contact, handling inbound calls with empathy while helping individuals manage sensitive medical, insurance, and medication-related needs. The position requires a strong balance of emotional intelligence and operational accuracy, as you coordinate closely with patients, physicians, and internal teams. You will play an essential role in ensuring timely follow-up, seamless coordination of care, and accurate data entry across multiple systems. This is a mission-driven customer service environment where every interaction directly supports patients working toward building their families. The role is fast-paced, highly collaborative, and deeply human-focused. It is ideal for individuals who thrive in supportive, service-oriented environments.
• Accountabilities: Handle inbound patient calls with empathy, professionalism, and active listening to understand fertility-related needs and concerns. Coordinate with physicians and internal teams to support fertility treatment plans, medication workflows, and patient care processes. Accurately collect, verify, and enter patient information including insurance, shipping, and payment details across multiple systems. Ensure consistent follow-up on customer inquiries and issues to maintain a high-quality, end-to-end patient experience. Escalate complex cases or claims to specialized teams when additional review or intervention is required. Maintain strong attention to detail while multitasking across platforms and managing high volumes of patient interactions. Support operational efficiency by ensuring accurate documentation and timely completion of tasks. Requirements: High school diploma or GED required. Previous customer service experience with strong communication and problem-solving skills. Highly empathetic, patient-focused mindset with the ability to handle sensitive conversations professionally. Strong organizational and time management skills in a fast-paced, multi-tasking environment. Ability to navigate multiple systems simultaneously while maintaining accuracy and efficiency. Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and general computer literacy. Strong interpersonal skills, positive attitude, and ability to work collaboratively in a team environment. Comfort working in a remote setup with reliable high-speed internet connection. Benefits: Hourly pay range: $17.75 – $19.00 USD, depending on experience and location. Eligibility for annual bonus program. Health coverage starting on day one, including medical, dental, and vision insurance. Paid time off, holiday pay, and overtime compensation. 401(k) retirement savings plan with company match. Tuition reimbursement and learning support programs. Life insurance and behavioral health support programs. Inclusive, supportive, and mission-driven work culture focused on patient impact.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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