Customer Journey Analytics (CJA) Lead

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Journey Analytics (CJA) Lead based in United States. The Customer Journey Analytics (CJA) Lead will provide hands-on technical leadership for an established enterprise analytics implementation. This role combines solution architecture, platform configuration, analytics strategy, and direct delivery across the Adobe ecosystem. You will own key CJA decisions while translating complex business requirements into scalable measurement and reporting solutions. The position requires deep expertise in Adobe CJA and Adobe Experience Platform, including data architecture, identity, ingestion, and analytics enablement. You will work closely with technical and business stakeholders while maintaining direct accountability for configuration, troubleshooting, and execution. This is an autonomous role suited to an experienced practitioner who can identify gaps, make sound decisions, and move complex initiatives forward. You will have the opportunity to shape customer journey analytics capabilities and deliver measurable value in a high-impact enterprise environment.
• Accountabilities Lead and actively contribute to an ongoing Adobe Customer Journey Analytics implementation, providing technical direction, solution design, configuration, troubleshooting, and hands-on execution. Design and configure CJA solutions across Analysis Workspace, Data Views, metrics, dimensions, segments, calculated metrics, attribution models, and reporting capabilities. Guide data enablement through Adobe Experience Platform, including XDM schemas, datasets, Identity Service, Real-Time Customer Profile, ingestion patterns, and CJA connection configuration. Assess existing implementations, identify technical gaps and risks, recommend practical solutions, and independently execute improvements. Translate business questions and stakeholder requirements into scalable analytics use cases, measurement frameworks, reporting architectures, and actionable insights. Assess and map data sources, including Adobe Analytics, Adobe Journey Optimizer, CRM platforms, and other enterprise systems, to support customer journey analytics use cases. Establish analytics and reporting best practices that improve consistency, usability, governance, and adoption across stakeholder teams. Partner with business and technical stakeholders while maintaining ownership of hands-on delivery and serving as a trusted CJA subject-matter expert. Provide architecture recommendations and ensure analytics solutions are scalable, reliable, and aligned with business objectives. Requirements Deep, hands-on expertise with Adobe Customer Journey Analytics, including Analysis Workspace, Data Views, metrics, dimensions, segmentation, calculated metrics, attribution, and reporting. Strong knowledge of Adobe Experience Platform, including XDM, datasets, Identity Service, Real-Time Customer Profile, data ingestion, and CJA data enablement. Demonstrated experience designing CJA implementations and analytics solutions, defining business use cases, mapping data sources, and developing measurement frameworks. Experience connecting AEP data to CJA through batch and streaming ingestion, with exposure to Adobe Analytics, Adobe Journey Optimizer, CRM, and other enterprise data sources. Strong understanding of analytics architecture and the ability to translate business requirements into practical technical solutions. Excellent consulting, communication, and stakeholder management skills, with the ability to explain complex technical and analytical concepts clearly. Proven ability to work autonomously, make sound architecture decisions, manage priorities, and lead initiatives with limited day-to-day oversight. Experience combining technical leadership with hands-on platform configuration and delivery in complex enterprise environments. Ability to identify implementation risks, troubleshoot issues, and develop pragmatic solutions that support long-term scalability and adoption. For US-based employment, unrestricted authorization to work in the United States without current or future employer sponsorship is required. Benefits Competitive annual base salary of $150,000–$200,000, depending on experience, qualifications, location, and other job-related factors. Remote work opportunity within the United States. Medical, dental, and vision insurance. Life insurance and disability coverage. Paid time off. 401(k) retirement plan. Opportunity to work on complex Adobe Experience Cloud and customer analytics initiatives for enterprise clients. Collaborative, high-impact environment with opportunities for technical ownership, professional development, and continued growth.
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