Customer Growth Manager (f/m/d)
idnow • Berlin, Berlin, Germany; München, Bavaria, Germany
No Relocation
Posted: June 22, 2026
Job Description
This is limited position and based in Munich/Berlin, Germany or Rennes, France.
IDnow is looking for Customer Growth Manager (f/m/d) to join our team. This is primarily a product communications role within a fast-paced B2B SaaS environment in the identity verification and fintech space.
The successful candidate will be a key support resource for our Customer Advisory Board and will take ownership of B2B product communications, including end-of-life notices and product update announcements.
Key Responsibilities
- Draft clear, technically accurate product communications for B2B customers, including end-of-life notices and product update announcements
- Work closely with Product Managers to gather the technical context needed for accurate comms
- Produce confident first drafts that require minimal revision, demonstrating strong understanding of how SaaS products operate
- Ensure all customer-facing product comms are appropriately timed, well-structured, and aligned with brand tone
- Support logistics and content preparation for customer-facing CAB events
- Assist in preparing materials, agendas, and follow-up communications for CAB meetings and conferences Integrate closely with the Customer Growth team
- Work with the marketing team to align product communications with broader messaging
Preferred Experience
- Up to 5 years of experience in a customer communications, product marketing, or product communications role
- Strong B2B SaaS background, ideally in a startup or scale-up environment
- Demonstrated experience writing product communications at a technical level (e.g. feature updates, EOL notices, product deprecations)
- Ability to translate complex technical concepts into clear, customer-friendly language
- Excellent written English communication skills
- Comfortable working with cross-functional teams including Product, Marketing, and Customer Success
Nice-to-have's
- German language skills
- Experience in identity verification (IDV), KYC, or fintech sectors
- Familiarity with customer advisory board (CAB) processes and event support
- Experience working across multiple European markets
Perks & Benefits
- Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
- We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
- We make your remote work comfy: we provide support on equipment and offer flexible working hours.
- We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
- May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
- Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
- In addition to the perks & benefits above, we offer specific benefits that differ between our locations
Additional Content
This is limited position and based in Munich/Berlin, Germany or Rennes, France.
IDnow is looking for Customer Growth Manager (f/m/d) to join our team. This is primarily a product communications role within a fast-paced B2B SaaS environment in the identity verification and fintech space.
The successful candidate will be a key support resource for our Customer Advisory Board and will take ownership of B2B product communications, including end-of-life notices and product update announcements.
Key Responsibilities
- Draft clear, technically accurate product communications for B2B customers, including end-of-life notices and product update announcements
- Work closely with Product Managers to gather the technical context needed for accurate comms
- Produce confident first drafts that require minimal revision, demonstrating strong understanding of how SaaS products operate
- Ensure all customer-facing product comms are appropriately timed, well-structured, and aligned with brand tone
- Support logistics and content preparation for customer-facing CAB events
- Assist in preparing materials, agendas, and follow-up communications for CAB meetings and conferences Integrate closely with the Customer Growth team
- Work with the marketing team to align product communications with broader messaging
Preferred Experience
- Up to 5 years of experience in a customer communications, product marketing, or product communications role
- Strong B2B SaaS background, ideally in a startup or scale-up environment
- Demonstrated experience writing product communications at a technical level (e.g. feature updates, EOL notices, product deprecations)
- Ability to translate complex technical concepts into clear, customer-friendly language
- Excellent written English communication skills
- Comfortable working with cross-functional teams including Product, Marketing, and Customer Success
Nice-to-have's
- German language skills
- Experience in identity verification (IDV), KYC, or fintech sectors
- Familiarity with customer advisory board (CAB) processes and event support
- Experience working across multiple European markets
Perks & Benefits
- Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
- We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
- We make your remote work comfy: we provide support on equipment and offer flexible working hours.
- We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
- May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
- Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
- In addition to the perks & benefits above, we offer specific benefits that differ between our locations