Customer Experience Specialist
quince • United Kingdom
Posted: March 4, 2026
Job Description
THE ROLE
Join Quince as a Customer Experience Associate and deliver thoughtful, high-quality service across chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day. This is a remote position (UK-based) with ability to travel to Leeds or Manchester for occasional in-person meetings and team gatherings.
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
- Resolve issues with empathy, turning challenges into positive experiences.
- Navigate tools efficiently while keeping the human touch.
- Share insights and recurring patterns to help improve the experience.
- Become a product expert to guide customers authentically.
What You Bring
- Digital Intelligence: Comfortable adopting new tools to enhance service.
- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
- Ownership: Takes full responsibility for outcomes and anticipates customer needs.
- Adaptability: Thrives amid change while maintaining calm and consistency.
Growth Opportunities
- Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
- Leadership Tracks: Senior Associate → Team Lead → CX Manager
- Enablement Tracks: Quality & Training or Workforce Management
Why You’ll Love Working Here
- Impactful work shaping customer loyalty
- Culture of ownership and autonomy
- Continuous growth in a fast-paced premium e-commerce-brand environment
- Beautiful products, transparent pricing, and happy customers
Compensation & Benefits
- Increases every 6 months until 2 years.
- Monthly performance bonus
- 3-week paid training and onboarding
- Set schedule with guaranteed hours
- Referral bonuses of up to £800
Additional Content
THE ROLE
Join Quince as a Customer Experience Associate and deliver thoughtful, high-quality service across chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day. This is a remote position (UK-based) with ability to travel to Leeds or Manchester for occasional in-person meetings and team gatherings.
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
- Resolve issues with empathy, turning challenges into positive experiences.
- Navigate tools efficiently while keeping the human touch.
- Share insights and recurring patterns to help improve the experience.
- Become a product expert to guide customers authentically.
What You Bring
- Digital Intelligence: Comfortable adopting new tools to enhance service.
- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
- Ownership: Takes full responsibility for outcomes and anticipates customer needs.
- Adaptability: Thrives amid change while maintaining calm and consistency.
Growth Opportunities
- Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
- Leadership Tracks: Senior Associate → Team Lead → CX Manager
- Enablement Tracks: Quality & Training or Workforce Management
Why You’ll Love Working Here
- Impactful work shaping customer loyalty
- Culture of ownership and autonomy
- Continuous growth in a fast-paced premium e-commerce-brand environment
- Beautiful products, transparent pricing, and happy customers
Compensation & Benefits
- Increases every 6 months until 2 years.
- Monthly performance bonus
- 3-week paid training and onboarding
- Set schedule with guaranteed hours
- Referral bonuses of up to £800