Customer Care Associate
remotecom • Remote-Northern & Southern Europe
No Relocation
Posted: May 29, 2026
Job Description
What this job can offer you
- Complete scope over [department] strategy (we just ask you to get us to [key metric]!)
- Leading a distributed team between [UTC] and [UTC] with exceptional knowledge on [specialism] and [specialism] (you can trust them to handle day to day complications while you guide the team into [key metric]
- Exposure to [complex problem] and partnerships with [another department] to combine ideas and lead the way in enabling [mission]
What you bring
- Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
- Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
- Experience using CRM tools to manage customer interactions and support workflows.
- Proven ability to collaborate with multiple stakeholders who have varying priorities.
- Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
- Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
- Fluent in written and spoken English.
Nice-to-have:
- Experience working remotely or in a fast-growing organization.
- Familiarity with HR, Payroll, Healthcare, and/or Pension systems.
Key Responsibilities
- Responsible for solving tickets per week across various Remote verticals
- Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
- Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
- Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
- You’ll be the voice and the ear for our users
Practicals
- You'll report to: Manager, Customer Care
- Team: Customer Experience - Customer Care
- Location: For this position we welcome everyone to apply, but we will prioritize applications from locations in EMEA.
- Start date: As soon as possible
Application process
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Bar Raiser Interview
- Prior employment verification check
Additional Content
What this job can offer you
- Complete scope over [department] strategy (we just ask you to get us to [key metric]!)
- Leading a distributed team between [UTC] and [UTC] with exceptional knowledge on [specialism] and [specialism] (you can trust them to handle day to day complications while you guide the team into [key metric]
- Exposure to [complex problem] and partnerships with [another department] to combine ideas and lead the way in enabling [mission]
What you bring
- Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
- Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
- Experience using CRM tools to manage customer interactions and support workflows.
- Proven ability to collaborate with multiple stakeholders who have varying priorities.
- Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
- Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
- Fluent in written and spoken English.
Nice-to-have:
- Experience working remotely or in a fast-growing organization.
- Familiarity with HR, Payroll, Healthcare, and/or Pension systems.
Key Responsibilities
- Responsible for solving tickets per week across various Remote verticals
- Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
- Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
- Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
- You’ll be the voice and the ear for our users
Practicals
- You'll report to: Manager, Customer Care
- Team: Customer Experience - Customer Care
- Location: For this position we welcome everyone to apply, but we will prioritize applications from locations in EMEA.
- Start date: As soon as possible
Application process
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Bar Raiser Interview
- Prior employment verification check