Croatian Speaking Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Lisbon, Lisbon, Portugal • Croatia
Posted: August 5, 2026
Job Description
Croatian Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting top multilingual talent with world-class organisations across the continent. We specialise in placing skilled professionals in high-growth customer support services environments, delivering staffing solutions that drive measurable results for both candidates and clients. At Mercier Consultancy Group, we are committed to empowering careers, fostering professional growth, and building exceptional teams that set the standard for service excellence.
Job Overview
Mercier Consultancy Group is actively seeking a motivated and customer-focused Croatian Speaking Support Specialist to join our dynamic team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Croatian-speaking professionals to launch or elevate their career within the customer support services industry, working in a vibrant, multicultural environment. If you are searching for rewarding Croatian-speaking jobs or exploring exciting jobs in Bulgaria, this Croatian Speaking Support Specialist position in Bulgaria offers an outstanding platform for long-term professional success.
Key Responsibilities
- Deliver high-quality customer support to Croatian-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the highest service standards.
- Accurately identify, diagnose, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner.
- Maintain comprehensive and precise records of customer interactions, cases, and resolutions within the company's CRM system.
- Collaborate closely with internal teams and escalate complex issues to senior support specialists or relevant departments when necessary.
- Proactively follow up with customers to confirm issue resolution and ensure complete satisfaction with the support experience.
- Stay up to date with product knowledge, service updates, and internal processes to provide accurate and informed assistance to customers.
- Contribute to a positive, professional, and high-performance team culture within the customer support services environment.
- Meet and consistently exceed individual and team performance targets, including response time, customer satisfaction scores, and quality benchmarks.
- Native or fluent Croatian language proficiency (spoken and written) is essential for this role.
- Valid EU passport (mandatory).
- A good working knowledge of English for internal communication and training purposes.
- Previous experience in customer support services, call centre operations, or a related client-facing role is highly advantageous.
- Strong interpersonal and communication skills with a genuine passion for delivering exceptional customer experiences.
- Proficiency with standard computer applications and the ability to adapt quickly to new digital tools and CRM platforms.
- A proactive, solution-oriented mindset with the ability to manage multiple tasks effectively in a fast-paced environment.
Additional Content
Croatian Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting top multilingual talent with world-class organisations across the continent. We specialise in placing skilled professionals in high-growth customer support services environments, delivering staffing solutions that drive measurable results for both candidates and clients. At Mercier Consultancy Group, we are committed to empowering careers, fostering professional growth, and building exceptional teams that set the standard for service excellence.
Job Overview
Mercier Consultancy Group is actively seeking a motivated and customer-focused Croatian Speaking Support Specialist to join our dynamic team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Croatian-speaking professionals to launch or elevate their career within the customer support services industry, working in a vibrant, multicultural environment. If you are searching for rewarding Croatian-speaking jobs or exploring exciting jobs in Bulgaria, this Croatian Speaking Support Specialist position in Bulgaria offers an outstanding platform for long-term professional success.
Key Responsibilities
- Deliver high-quality customer support to Croatian-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the highest service standards.
- Accurately identify, diagnose, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner.
- Maintain comprehensive and precise records of customer interactions, cases, and resolutions within the company's CRM system.
- Collaborate closely with internal teams and escalate complex issues to senior support specialists or relevant departments when necessary.
- Proactively follow up with customers to confirm issue resolution and ensure complete satisfaction with the support experience.
- Stay up to date with product knowledge, service updates, and internal processes to provide accurate and informed assistance to customers.
- Contribute to a positive, professional, and high-performance team culture within the customer support services environment.
- Meet and consistently exceed individual and team performance targets, including response time, customer satisfaction scores, and quality benchmarks.
- Native or fluent Croatian language proficiency (spoken and written) is essential for this role.
- Valid EU passport (mandatory).
- A good working knowledge of English for internal communication and training purposes.
- Previous experience in customer support services, call centre operations, or a related client-facing role is highly advantageous.
- Strong interpersonal and communication skills with a genuine passion for delivering exceptional customer experiences.
- Proficiency with standard computer applications and the ability to adapt quickly to new digital tools and CRM platforms.
- A proactive, solution-oriented mindset with the ability to manage multiple tasks effectively in a fast-paced environment.