Croatian Speaking Customer Service for Airline Company - Work In Athens
Mercier Consultancy Group • Athens, Attica, Greece • Greece
Posted: April 9, 2026
Job Description
Mercier Consultancy MD is excited to offer a rewarding opportunity for Croatian Speaking Customer Service Representatives to join a leading Airline Company based in Athens, Greece. This role is ideal for individuals passionate about the aviation industry and delivering exceptional customer service. As a representative, you will assist Croatian-speaking customers with various inquiries related to airline services, bookings, and travel information.
Key Responsibilities
- Handle customer inquiries about flight bookings, schedules, ticketing, and baggage policies via phone, email, and chat in Croatian.
- Provide clear and accurate information regarding airline products, services, and travel requirements.
- Assist passengers with resolving booking issues, cancellations, and changes efficiently.
- Address customer complaints and concerns promptly, ensuring a positive customer experience.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with airline operational teams to enhance service delivery and problem resolution.
- Stay up-to-date with airline policies, industry regulations, and travel advisories.
- Fluency in Croatian (both written and spoken) is essential; proficiency in English is a plus.
- Previous experience in customer service, preferably in the airline or travel industry.
- Strong communication and interpersonal skills with a customer-oriented approach.
- Excellent problem-solving skills and the ability to handle inquiries effectively.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with airline reservation systems and customer service software is desirable.
- Willingness to work flexible hours including weekends and holidays as needed.
- Based in Athens, Greece for this position.
Additional Content
Mercier Consultancy MD is excited to offer a rewarding opportunity for Croatian Speaking Customer Service Representatives to join a leading Airline Company based in Athens, Greece. This role is ideal for individuals passionate about the aviation industry and delivering exceptional customer service. As a representative, you will assist Croatian-speaking customers with various inquiries related to airline services, bookings, and travel information.
Key Responsibilities
- Handle customer inquiries about flight bookings, schedules, ticketing, and baggage policies via phone, email, and chat in Croatian.
- Provide clear and accurate information regarding airline products, services, and travel requirements.
- Assist passengers with resolving booking issues, cancellations, and changes efficiently.
- Address customer complaints and concerns promptly, ensuring a positive customer experience.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with airline operational teams to enhance service delivery and problem resolution.
- Stay up-to-date with airline policies, industry regulations, and travel advisories.
- Fluency in Croatian (both written and spoken) is essential; proficiency in English is a plus.
- Previous experience in customer service, preferably in the airline or travel industry.
- Strong communication and interpersonal skills with a customer-oriented approach.
- Excellent problem-solving skills and the ability to handle inquiries effectively.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with airline reservation systems and customer service software is desirable.
- Willingness to work flexible hours including weekends and holidays as needed.
- Based in Athens, Greece for this position.