Coordinating Center Associate

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordinating Center Associate based in the United States. This role plays a key part in supporting patient and stakeholder engagement across complex pharmaceutical programs within a highly regulated healthcare environment. You will be responsible for delivering consistent, high-quality customer service to patients, healthcare providers, and program partners through multiple communication channels. The position involves managing program-related data, ensuring accuracy in documentation, and supporting compliance with established procedures and protocols. You will also help resolve inquiries, escalate issues when necessary, and ensure timely follow-up on missing or incomplete information. Working within a structured yet dynamic setting, you will contribute to the smooth execution of critical healthcare programs that support drug development and patient access initiatives. The environment is fast-paced, detail-oriented, and mission-driven, requiring strong organization and adaptability. This is an opportunity to support meaningful healthcare outcomes while developing expertise in pharmaceutical program operations.
• Accountabilities: Provide customer service support to patients, healthcare providers, and other stakeholders across assigned pharmaceutical programs. Manage inbound and outbound communications via phone, email, and fax to collect information and resolve data discrepancies. Ensure accurate data entry, documentation, and updates within program systems and clinical trial management tools. Follow up on missing or incomplete information, ensuring timely resolution and compliance with program requirements. Monitor program compliance activities, including documentation of non-compliance events and stakeholder re-education when needed. Escalate issues requiring immediate attention and provide detailed summaries to supervisory teams. Support preparation, coordination, and distribution of program materials and documentation when required. Maintain accurate contact logs and ensure all activities comply with SOPs and program-specific guidelines. Assist with additional operational tasks such as onboarding support, training material updates, and site coordination as assigned. Requirements: High school diploma required; some college education preferred. 3+ years of experience in customer service, healthcare support, or a related operational role. Strong communication skills, both written and verbal, with a customer-focused mindset. Excellent multitasking and organizational abilities, with the capacity to manage multiple programs simultaneously. Proficiency with Microsoft Office and general computer systems. Strong attention to detail and ability to maintain accurate records under tight deadlines. Ability to work independently while adhering to structured procedures and compliance standards. Flexibility to work rotating shifts, including early, standard, and occasional evening or on-call coverage. Ability to adapt quickly in a dynamic, regulated, and fast-paced environment. Benefits: Competitive salary with comprehensive compensation package. Remote work opportunity with flexible scheduling. Health, dental, and vision insurance coverage. 401(k) with company match. Paid time off (20 days accrued) and paid holidays. Tuition reimbursement and career development opportunities. Employee assistance and wellness programs. Life, disability, and supplemental insurance options. Adoption support and additional family-focused benefits. Discount programs and telemedicine access.
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