Clinical Training & Development Specialist I

The Clinical Training & Development Specialist I is responsible for coordinating and delivering onboarding and training for new Clinical Operations team members and other designated roles. This includes, but is not limited to, Clinical Consultants, Provider Network Representatives, and Field Coordinators.

This role utilizes a structured Orientation Plan, ensuring all onboarding tasks are completed in a timely and sequential manner. The Specialist maintains expertise in company workflows, documentation standards, and Quality Assurance (QA) expectations, while supporting the development and performance of clinical staff through training, coaching, and mentorship.

Responsibilities

• Oversee and facilitate onboarding using a structured Orientation Plan.
• Ensure timely and sequential completion of all onboarding and training requirements.
• Maintain subject matter expertise in workflows, documentation standards, and clinical policies.
• Collaborate with clinical leadership to identify training needs.
• Monitor audit results and performance metrics to develop and deliver effective training programs.
• Partner with Quality Assurance to support remediation and performance improvement efforts.
• Develop and maintain training materials, job aids, and educational resources.
• Apply adult learning principles, including coaching and mentorship techniques.
• Maintain proficiency in chart preparation, quality assurance review, and related workflows.
• Utilize and support training on key systems (e.g., Salesforce, Well365, TASC).

• Manage multiple projects and adapt to evolving training priorities.

The Clinical Training & Development Specialist I is responsible for coordinating and delivering onboarding and training for new Clinical Operations team members and other designated roles. This includes, but is not limited to, Clinical Consulta...

• Active Registered Nurse (RN) license required.
• CRC certification required or must be obtained within 3 months.
• Strongly preferred: Clinical training experience within a healthcare setting, including onboarding and educating users on clinical systems, workflows, or documentation standards.
• Demonstrated ability to navigate and utilize multiple technology platforms efficiently, with successful completion of a required technology competency assessment.
• Strong organizational, communication, and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Competencies:

Customer Focus

• Builds strong internal and external relationships and prioritizes customer-centric solutions.
• Identifies opportunities to better serve stakeholders.

Decision Quality

• Demonstrates sound judgment and timely decision-making.
• Applies critical thinking, experience, and data to guide decisions.

Drives Results, Vision, and Purpose

• Aligns daily work with organizational priorities and goals.
• Demonstrates accountability and persistence in achieving results.
• Adjust plans as needed to maintain effectiveness.

Instills Trust, Self-Awareness & Interpersonal Savvy

• Build trust through integrity, consistency, and authenticity.
• Seeks and applies feedback constructively.
• Demonstrates emotional intelligence in interactions and decision-making.

Plans and Aligns / Resourcefulness

• Effectively prioritizes and organizes work to meet business objectives.
• Break down goals into actionable steps and adapt as needed.
• Utilizes available resources efficiently.

Situational Adaptability & Flexibility

• Responds effectively to changing priorities and environments.
• Demonstrates agility and versatility in approach.

The Clinical Training & Development Specialist I is responsible for coordinating and delivering onboarding and training for new Clinical Operations team members and other designated roles. This includes, but is not limited to, Clinical Consultants, Provider Network Representatives, and Field Coordinators.

This role utilizes a structured Orientation Plan, ensuring all onboarding tasks are completed in a timely and sequential manner. The Specialist maintains expertise in company workflows, documentation standards, and Quality Assurance (QA) expectations, while supporting the development and performance of clinical staff through training, coaching, and mentorship.

Responsibilities

• Oversee and facilitate onboarding using a structured Orientation Plan.
• Ensure timely and sequential completion of all onboarding and training requirements.
• Maintain subject matter expertise in workflows, documentation standards, and clinical policies.
• Collaborate with clinical leadership to identify training needs.
• Monitor audit results and performance metrics to develop and deliver effective training programs.
• Partner with Quality Assurance to support remediation and performance improvement efforts.
• Develop and maintain training materials, job aids, and educational resources.
• Apply adult learning principles, including coaching and mentorship techniques.
• Maintain proficiency in chart preparation, quality assurance review, and related workflows.
• Utilize and support training on key systems (e.g., Salesforce, Well365, TASC).

• Manage multiple projects and adapt to evolving training priorities.

The Clinical Training & Development Specialist I is responsible for coordinating and delivering onboarding and training for new Clinical Operations team members and other designated roles. This includes, but is not limited to, Clinical Consulta...

• Active Registered Nurse (RN) license required.
• CRC certification required or must be obtained within 3 months.
• Strongly preferred: Clinical training experience within a healthcare setting, including onboarding and educating users on clinical systems, workflows, or documentation standards.
• Demonstrated ability to navigate and utilize multiple technology platforms efficiently, with successful completion of a required technology competency assessment.
• Strong organizational, communication, and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Competencies:

Customer Focus

• Builds strong internal and external relationships and prioritizes customer-centric solutions.
• Identifies opportunities to better serve stakeholders.

Decision Quality

• Demonstrates sound judgment and timely decision-making.
• Applies critical thinking, experience, and data to guide decisions.

Drives Results, Vision, and Purpose

• Aligns daily work with organizational priorities and goals.
• Demonstrates accountability and persistence in achieving results.
• Adjust plans as needed to maintain effectiveness.

Instills Trust, Self-Awareness & Interpersonal Savvy

• Build trust through integrity, consistency, and authenticity.
• Seeks and applies feedback constructively.
• Demonstrates emotional intelligence in interactions and decision-making.

Plans and Aligns / Resourcefulness

• Effectively prioritizes and organizes work to meet business objectives.
• Break down goals into actionable steps and adapt as needed.
• Utilizes available resources efficiently.

Situational Adaptability & Flexibility

• Responds effectively to changing priorities and environments.
• Demonstrates agility and versatility in approach.