Clinical Medical Virtual Assistant (Athena EHR) - RN/RPh
Winning Assistants • Philippines
Posted: April 29, 2026
Job Description
Job Title: Clinical Medical Virtual Assistant (Athena EHR) – RN/RPh
Job Code: AM-R
Position Type: Full-Time
Work Schedule: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM Eastern Daylight Time (flexible based on client preference)
Work Days: Monday to Friday
Salary: $6–$7 per hour (based on experience)
Location: Remote (Philippines)
Job Summary & Client Overview
We are hiring a Clinical Medical Virtual Assistant (Athena EHR) for a U.S.-based healthcare provider dedicated to delivering patient-centered, high-quality care through efficient systems and modern technology.
This role is ideal for licensed healthcare professionals (e.g., Registered Nurses, Pharmacists, or similar) who want to apply their clinical knowledge in a remote, non-bedside setting while working with a U.S. medical practice.
You will play a key role in supporting patient care behind the scenes, managing clinical communications, coordinating care, and ensuring timely follow-ups on labs, imaging, and prescriptions. The position focuses heavily on clinical inbox management, prior authorizations, and care coordination using Athena EHR.
Responsibilities
- Manage the clinical inbox within Athena EHR, including patient messages and inquiries, test results and provider communications, and prescription refill requests.
- Process prior authorizations and benefit verifications accurately and efficiently
- Perform follow-ups on lab and imaging results to ensure completion and proper documentation
- Handle and organize incoming faxes, ensuring accurate matching to patient charts
- Conduct outbound calls to patients when needed (follow-ups, clarifications, updates)
- Maintain accurate and timely documentation in the EHR system
- Ensure all clinical tasks are completed promptly to support provider workflows and patient care
- Licensed healthcare professional (RN, Pharmacist, or similar) – required
- Previous experience as a Medical Virtual Assistant supporting a U.S.-based practice
- HIPAA Certified
- Hands-on experience with Athena EHR (required)
- Strong understanding of U.S. healthcare systems and workflows
- Excellent English communication skills (written and verbal)
- High attention to detail and ability to manage multiple clinical tasks efficiently
- Experience using RingCentral or similar VoIP systems
- Familiarity with insurance portals and payer requirements
At least 1–2 years of relevant experience in:
- Clinical inbox or message management
- Prior authorizations and benefit verification
- Lab and imaging follow-ups
Key Performance Indicators (KPIs)
- Timely processing of prior authorizations and benefit verifications
- Efficient clinical inbox management with minimal backlog
- High accuracy in clinical documentation and patient records
- Timely follow-up on labs, imaging, and patient communications
- Strong responsiveness to providers and patient needs
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Additional Content
Job Title: Clinical Medical Virtual Assistant (Athena EHR) – RN/RPh
Job Code: AM-R
Position Type: Full-Time
Work Schedule: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM Eastern Daylight Time (flexible based on client preference)
Work Days: Monday to Friday
Salary: $6–$7 per hour (based on experience)
Location: Remote (Philippines)
Job Summary & Client Overview
We are hiring a Clinical Medical Virtual Assistant (Athena EHR) for a U.S.-based healthcare provider dedicated to delivering patient-centered, high-quality care through efficient systems and modern technology.
This role is ideal for licensed healthcare professionals (e.g., Registered Nurses, Pharmacists, or similar) who want to apply their clinical knowledge in a remote, non-bedside setting while working with a U.S. medical practice.
You will play a key role in supporting patient care behind the scenes, managing clinical communications, coordinating care, and ensuring timely follow-ups on labs, imaging, and prescriptions. The position focuses heavily on clinical inbox management, prior authorizations, and care coordination using Athena EHR.
Responsibilities
- Manage the clinical inbox within Athena EHR, including patient messages and inquiries, test results and provider communications, and prescription refill requests.
- Process prior authorizations and benefit verifications accurately and efficiently
- Perform follow-ups on lab and imaging results to ensure completion and proper documentation
- Handle and organize incoming faxes, ensuring accurate matching to patient charts
- Conduct outbound calls to patients when needed (follow-ups, clarifications, updates)
- Maintain accurate and timely documentation in the EHR system
- Ensure all clinical tasks are completed promptly to support provider workflows and patient care
- Licensed healthcare professional (RN, Pharmacist, or similar) – required
- Previous experience as a Medical Virtual Assistant supporting a U.S.-based practice
- HIPAA Certified
- Hands-on experience with Athena EHR (required)
- Strong understanding of U.S. healthcare systems and workflows
- Excellent English communication skills (written and verbal)
- High attention to detail and ability to manage multiple clinical tasks efficiently
- Experience using RingCentral or similar VoIP systems
- Familiarity with insurance portals and payer requirements
At least 1–2 years of relevant experience in:
- Clinical inbox or message management
- Prior authorizations and benefit verification
- Lab and imaging follow-ups
Key Performance Indicators (KPIs)
- Timely processing of prior authorizations and benefit verifications
- Efficient clinical inbox management with minimal backlog
- High accuracy in clinical documentation and patient records
- Timely follow-up on labs, imaging, and patient communications
- Strong responsiveness to providers and patient needs
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.