Client Success Manager

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Manager based in the United States. This is a fully remote opportunity with an established and growing B2B technology services business supporting small and mid-sized companies with critical operational needs. As Client Success Manager, you will own a portfolio of clients and serve as their primary strategic point of contact throughout the customer lifecycle. You will play a central role in driving retention, identifying growth opportunities, and ensuring clients consistently realize value from their partnership. The role combines relationship management, commercial ownership, proactive problem-solving, and cross-functional collaboration. You will work closely with sales, delivery, and leadership teams to address risks, strengthen relationships, and improve client outcomes. Success will be measured through client satisfaction, retention, renewals, and expansion across your book of business. This role is well suited to a proactive, commercially minded professional who thrives in an autonomous remote environment.
• Accountabilities: Own the full client relationship for an assigned portfolio, managing onboarding, ongoing engagement, renewals, expansion, and long-term retention. Monitor account health, identify potential churn risks early, and coordinate with internal teams to develop and implement effective solutions. Lead regular business reviews and strategic conversations to understand client goals, priorities, challenges, and opportunities. Identify and pursue upsell and cross-sell opportunities that align with client needs and contribute to business growth. Act as the primary point of contact for clients, providing responsive, thoughtful, and consistent communication throughout the relationship. Build strong long-term relationships and client advocates who can support referrals, case studies, reviews, and other growth initiatives. Collaborate with sales, delivery, and leadership teams to ensure client needs are addressed and desired business outcomes are achieved. Maintain accurate and up-to-date account information, activity records, and pipeline data within the CRM. Proactively identify opportunities to improve the client experience, strengthen retention, and increase account value. Requirements: 3+ years of experience in Client Success, Customer Success, Account Management, or another client relationship-focused position. Experience working with Sage Intacct ERP software is strongly preferred. Demonstrated ability to manage client relationships with a proactive, high-energy approach and strong follow-through. Commercial mindset with experience working toward retention, renewal, expansion, revenue, or other measurable account-growth objectives. Excellent written and verbal communication skills, with the confidence to engage effectively with stakeholders at different levels of an organization. Strong organizational skills and attention to detail, with the ability to manage multiple accounts, priorities, and deadlines simultaneously. Self-motivated and comfortable working independently in a fully remote environment. Strong problem-solving and relationship-building skills, with the ability to identify issues early and take ownership of finding solutions. Collaborative approach and ability to work effectively across sales, delivery, and leadership functions. Benefits: Fully remote position within the United States. No travel required. Competitive base salary with a performance-driven variable compensation structure. Opportunity to make a visible and immediate impact on a growing client portfolio. Opportunity to develop commercially while taking ownership of client retention and expansion. Clear potential for career progression, including the possibility of building and leading a team as the business grows. Opportunity to work with an established and expanding B2B technology services organization.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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