Call Center Representative
Winning Assistants • Philippines
No Relocation
Posted: April 3, 2026
Job Description
Job Title: Call Center Representative
Job Code: [JW-BODD]
Position type: Full-Time
Working Hours: 8:00 AM - 5:00 PM Eastern Daylight Time, Monday - Friday
Salary rate: $5-$6
Job Responsibilities:
- Answer and manage incoming calls in a timely and professional manner
- Schedule, reschedule, and confirm patient appointments
- Provide general information about services, procedures, and clinic policies
- Verify patient insurance coverage and eligibility
- Assist with prior authorization requests and follow-ups
- Coordinate with internal teams regarding patient needs and documentation
- Accurately document all interactions in the system
- Handle patient concerns and escalate issues when necessary
- Monitor and respond to patient emails, text messages, and voicemails in a timely
- manner
- Maintain confidentiality and comply with HIPAA regulations
Qualifications:
- At least 1 year of previous experience in a call center or customer service role preferred
- Experience in healthcare, dermatology, or medical office setting is a plus
- Familiarity with insurance verification and prior authorization processes is highly
- preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficiency with CRM systems and basic computer applications
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment
Additional Content
Job Title: Call Center Representative
Job Code: [JW-BODD]
Position type: Full-Time
Working Hours: 8:00 AM - 5:00 PM Eastern Daylight Time, Monday - Friday
Salary rate: $5-$6
Job Responsibilities:
- Answer and manage incoming calls in a timely and professional manner
- Schedule, reschedule, and confirm patient appointments
- Provide general information about services, procedures, and clinic policies
- Verify patient insurance coverage and eligibility
- Assist with prior authorization requests and follow-ups
- Coordinate with internal teams regarding patient needs and documentation
- Accurately document all interactions in the system
- Handle patient concerns and escalate issues when necessary
- Monitor and respond to patient emails, text messages, and voicemails in a timely
- manner
- Maintain confidentiality and comply with HIPAA regulations
Qualifications:
- At least 1 year of previous experience in a call center or customer service role preferred
- Experience in healthcare, dermatology, or medical office setting is a plus
- Familiarity with insurance verification and prior authorization processes is highly
- preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficiency with CRM systems and basic computer applications
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment