Call Center Agent - Night shift (Remote)
Valatam • Venezuela, Bolivarian Republic of
Posted: January 9, 2026
Job Description
About Valatam
We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.
About the Role
We’re looking for a Call Center Agent to deliver exceptional bilingual support from Latin America. This is a 100% remote, full-time position for a rotating night shift from 11 pm to 7 am, for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.
Key Responsibilities
- Answer inbound calls and respond promptly to customer inquiries in English and Spanish.
- Follow up on cancellations and attempt to reschedule services.
- Provide accurate information about products and processes.
- Handle inquiries and concerns to ensure customer satisfaction.
- Contact existing customers to provide updates and build relationships.
- Other similar or related tasks.
- Fluent English (C1/C2) and Spanish.
- 1 – 5 years of experience in call center or customer service roles (remote preferred).
- Proficiency with Google Workspace and Microsoft Office.
- Excellent communication and problem-solving skills.
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
- Bachelor’s or Associate’s degree preferred.
Additional Content
About Valatam
We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.
About the Role
We’re looking for a Call Center Agent to deliver exceptional bilingual support from Latin America. This is a 100% remote, full-time position for a rotating night shift from 11 pm to 7 am, for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.
Key Responsibilities
- Answer inbound calls and respond promptly to customer inquiries in English and Spanish.
- Follow up on cancellations and attempt to reschedule services.
- Provide accurate information about products and processes.
- Handle inquiries and concerns to ensure customer satisfaction.
- Contact existing customers to provide updates and build relationships.
- Other similar or related tasks.
- Fluent English (C1/C2) and Spanish.
- 1 – 5 years of experience in call center or customer service roles (remote preferred).
- Proficiency with Google Workspace and Microsoft Office.
- Excellent communication and problem-solving skills.
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
- Bachelor’s or Associate’s degree preferred.