Bilingual Medical Receptionist
Winning Assistants • Honduras • Colombia
Posted: April 17, 2026
Job Description
Job Title: Bilingual Medical Receptionist
Position type: Full-Time
Work hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)
Work days: Monday to Friday
Salary: $6 - $8 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: LATAM
Our client is seeking a highly organized and patient-focused Bilingual Medical Receptionist to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly.
As the primary point of contact, you will handle inbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey. A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups.
In addition to patient interaction, you will support key administrative functions such as referrals, insurance verification, authorizations, and document management. Attention to detail is essential, especially when handling patient records and insurance-related processes.
You will communicate regularly with patients via phone, text, and email, providing clear and professional guidance in both English and Spanish. This role is ideal for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy.
Scope of Work / Responsibilities
Patient Communication
- Answer inbound calls and manage phone reception
- Call, text, and email patients for appointment reminders and updates
- Respond to inquiries regarding insurance, copays, and appointments
- Provide pre-appointment instructions (e.g., medication reminders)
Scheduling & Coordination
- Schedule, reschedule, and confirm appointments
- Manage new patient referrals and bookings
- Handle voicemail follow-ups and return calls
- Maintain organized scheduling workflows to reduce no-shows
Insurance & Documentation
- Process insurance e-fax referrals
- Manage authorizations and eligibility checks
- Organize and track patient-related documents
Outbound Support
- Make outbound calls for appointment confirmations and follow-ups
- Conduct courtesy reminder calls prior to appointments
General Administrative Support
- Assist with day-to-day administrative tasks
- Maintain accurate and organized records and workflows
Top 3 Priorities
1. Handle Inbound Calls and Phone Reception
Serve as the first point of contact by providing professional, efficient, and patient-friendly communication.
2. Confirm Appointments and Reduce No-Shows
Proactively follow up with patients through calls, texts, and emails to ensure attendance and minimize schedule gaps.
3. Provide Administrative Support
Manage referrals, authorizations, scheduling, and documentation with accuracy and attention to detail.
Job Title: Bilingual Medical ReceptionistPosition type: Full-TimeWork hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)Work days: Monday to FridaySalary: $6 - $8 per hour, depending on experienceWorkplace: RemotePreferred Candidate Loca...Required Skills and Experience
Core Skills
- Strong phone etiquette and professional communication skills
- Solid understanding of medical terminology (ophthalmology preferred)
- High attention to detail, especially for insurance and documentation tasks
- Ability to multitask in a fast-paced, high-volume environment
- Experience with scheduling, patient coordination, and administrative workflows
- Familiarity with insurance processes, authorizations, and e-fax systems
Technical Skills
- Comfortable using practice management systems and communication tools
- Ability to quickly learn systems such as Medics Premier, Weave, or similar platforms
- Basic proficiency in email, spreadsheets, and documentation tools
Preferred Experience
- Background in healthcare (Medical Assistant, Medical Receptionist, or similar role)
- Experience in high-call-volume clinics or fast-paced environments
- Knowledge of appointment scheduling and no-show reduction strategies
Language Requirement
- Bilingual in English and Spanish (required) for effective patient communication
Key Qualities
- Patient-focused with empathy and professionalism
- Reliable and consistent in attendance and performance
- Organized and detail-oriented
- Proactive and solution-oriented
- Able to work independently with minimal supervision
- Calm and professional under pressure
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Additional Content
Job Title: Bilingual Medical Receptionist
Position type: Full-Time
Work hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)
Work days: Monday to Friday
Salary: $6 - $8 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: LATAM
Our client is seeking a highly organized and patient-focused Bilingual Medical Receptionist to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly.
As the primary point of contact, you will handle inbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey. A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups.
In addition to patient interaction, you will support key administrative functions such as referrals, insurance verification, authorizations, and document management. Attention to detail is essential, especially when handling patient records and insurance-related processes.
You will communicate regularly with patients via phone, text, and email, providing clear and professional guidance in both English and Spanish. This role is ideal for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy.
Scope of Work / Responsibilities
Patient Communication
- Answer inbound calls and manage phone reception
- Call, text, and email patients for appointment reminders and updates
- Respond to inquiries regarding insurance, copays, and appointments
- Provide pre-appointment instructions (e.g., medication reminders)
Scheduling & Coordination
- Schedule, reschedule, and confirm appointments
- Manage new patient referrals and bookings
- Handle voicemail follow-ups and return calls
- Maintain organized scheduling workflows to reduce no-shows
Insurance & Documentation
- Process insurance e-fax referrals
- Manage authorizations and eligibility checks
- Organize and track patient-related documents
Outbound Support
- Make outbound calls for appointment confirmations and follow-ups
- Conduct courtesy reminder calls prior to appointments
General Administrative Support
- Assist with day-to-day administrative tasks
- Maintain accurate and organized records and workflows
Top 3 Priorities
1. Handle Inbound Calls and Phone Reception
Serve as the first point of contact by providing professional, efficient, and patient-friendly communication.
2. Confirm Appointments and Reduce No-Shows
Proactively follow up with patients through calls, texts, and emails to ensure attendance and minimize schedule gaps.
3. Provide Administrative Support
Manage referrals, authorizations, scheduling, and documentation with accuracy and attention to detail.
Job Title: Bilingual Medical ReceptionistPosition type: Full-TimeWork hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)Work days: Monday to FridaySalary: $6 - $8 per hour, depending on experienceWorkplace: RemotePreferred Candidate Loca...Required Skills and Experience
Core Skills
- Strong phone etiquette and professional communication skills
- Solid understanding of medical terminology (ophthalmology preferred)
- High attention to detail, especially for insurance and documentation tasks
- Ability to multitask in a fast-paced, high-volume environment
- Experience with scheduling, patient coordination, and administrative workflows
- Familiarity with insurance processes, authorizations, and e-fax systems
Technical Skills
- Comfortable using practice management systems and communication tools
- Ability to quickly learn systems such as Medics Premier, Weave, or similar platforms
- Basic proficiency in email, spreadsheets, and documentation tools
Preferred Experience
- Background in healthcare (Medical Assistant, Medical Receptionist, or similar role)
- Experience in high-call-volume clinics or fast-paced environments
- Knowledge of appointment scheduling and no-show reduction strategies
Language Requirement
- Bilingual in English and Spanish (required) for effective patient communication
Key Qualities
- Patient-focused with empathy and professionalism
- Reliable and consistent in attendance and performance
- Organized and detail-oriented
- Proactive and solution-oriented
- Able to work independently with minimal supervision
- Calm and professional under pressure
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.