Bilingual Call Centre Agent (Spanish-English) | EST Hrs - Remote

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking Bilingual Call Centre Agents who are fluent in Spanish to provide contact-centre support to healthcare, home-care, and property-management businesses. The successful candidates will be the first point of contact for callers outside of normal business hours, taking messages, answering basic enquiries, and following client-specific escalation and on-call procedures. Fluency in both Spanish and English is essential for this role.

PLEASE NOTE:

• Working Hours: Monday to Friday, 15:00 PM – 00:00 AM South African time – subject to changes due to daylight saving.
• Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), capable of supporting a wired Ethernet connection, is mandatory. LTE, satellite internet (e.g. Starlink), Rain wireless/mobile broadband, and mobile hotspots will not be considered.
• Power Backup: A reliable power backup solution - solar, an inverter, or a UPS - capable of sustaining your internet and workstation through load shedding and power outages is required. Applicants without one cannot be considered.
• Work Environment: This is a fully remote working role.

Duties & Responsibilities

• Answer inbound calls in both Spanish and English with professionalism and empathy, primarily during after-hours and overflow periods.
• Take accurate messages and relay them to the relevant client contacts.
• Handle basic caller enquiries and provide accurate information about services where appropriate.
• Follow client-specific escalation and on-call procedures for urgent matters.
• Document all interactions according to client protocols.
• Maintain a calm, professional, and helpful demeanour, including in urgent or emotionally charged situations.
• Support a range of client types (healthcare, home-care, and property-management), adapting communication style to each.

Requirements

• Fluency in both Spanish and English (spoken and written) is required.
• Previous experience in a call centre, customer service, or answering-service role preferred.
• Strong attention to detail and accuracy in message-taking and documentation.
• Ability to remain calm and professional when handling urgent or sensitive calls.

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients...

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking Bilingual Call Centre Agents who are fluent in Spanish to provide contact-centre support to healthcare, home-care, and property-management businesses. The successful candidates will be the first point of contact for callers outside of normal business hours, taking messages, answering basic enquiries, and following client-specific escalation and on-call procedures. Fluency in both Spanish and English is essential for this role.

PLEASE NOTE:

• Working Hours: Monday to Friday, 15:00 PM – 00:00 AM South African time – subject to changes due to daylight saving.
• Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), capable of supporting a wired Ethernet connection, is mandatory. LTE, satellite internet (e.g. Starlink), Rain wireless/mobile broadband, and mobile hotspots will not be considered.
• Power Backup: A reliable power backup solution - solar, an inverter, or a UPS - capable of sustaining your internet and workstation through load shedding and power outages is required. Applicants without one cannot be considered.
• Work Environment: This is a fully remote working role.

Duties & Responsibilities

• Answer inbound calls in both Spanish and English with professionalism and empathy, primarily during after-hours and overflow periods.
• Take accurate messages and relay them to the relevant client contacts.
• Handle basic caller enquiries and provide accurate information about services where appropriate.
• Follow client-specific escalation and on-call procedures for urgent matters.
• Document all interactions according to client protocols.
• Maintain a calm, professional, and helpful demeanour, including in urgent or emotionally charged situations.
• Support a range of client types (healthcare, home-care, and property-management), adapting communication style to each.

Requirements

• Fluency in both Spanish and English (spoken and written) is required.
• Previous experience in a call centre, customer service, or answering-service role preferred.
• Strong attention to detail and accuracy in message-taking and documentation.
• Ability to remain calm and professional when handling urgent or sensitive calls.

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients...