Associate Operations Director - Integrated Care

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Associate Operations Director - Integrated Care based in United States. This leadership role is responsible for driving operational excellence across Integrated Care services in a fully remote environment. The position oversees a team supporting administrative and member services, ensuring high-quality delivery, efficiency, and alignment with organizational goals. It combines people leadership, process optimization, and strategic project management to improve scalability and service outcomes. The role partners closely with cross-functional stakeholders to identify improvement opportunities and implement sustainable operational solutions. It also plays a key part in fostering engagement, developing talent, and strengthening a mission-driven culture. This is a high-impact position suited for a leader who thrives in dynamic, multi-priority healthcare operations environments
• Accountabilities: Lead and develop a team of 10–12 operations professionals by overseeing workforce planning, scheduling, onboarding, coaching, performance management, and day-to-day supervision of administrative and member support functions, ensuring consistent service delivery and accountability. Oversee operational execution, including reporting, escalations, issue resolution, and performance monitoring against KPIs and service standards Drive process optimization and continuous improvement initiatives in partnership with leadership and cross-functional teams Lead implementation of new programs, workflows, and operational enhancements aligned with organizational priorities Support talent management activities, including hiring, evaluations, coaching, employee relations, and professional development Manage audits, compliance requirements, accreditation support, and regulatory readiness activities Lead and execute cross-functional projects from planning through delivery, ensuring timelines, resources, and outcomes are met Coordinate stakeholder communication across concurrent initiatives to ensure alignment and operational clarity Requirements: Bachelor’s degree preferred (or equivalent experience) with at least 5+ years of operational leadership experience in behavioral health, healthcare, or human services environments, including team management across multi-site or multi-state operations. Strong leadership experience managing distributed teams and driving performance in fast-paced service environments Proven ability to manage complex operations, workflows, and KPIs while ensuring quality and compliance standards Experience leading cross-functional projects, process improvement initiatives, and operational transformation efforts Excellent communication skills with the ability to engage diverse stakeholders in a clear and professional manner Strong organizational, problem-solving, and decision-making abilities with a results-driven mindset Proficiency with Microsoft Office Suite and Google Workspace tools Ability to navigate ambiguity, shifting priorities, and continuous change while maintaining operational stability Commitment to ethical standards, mission-driven work, and team development Benefits: Fully remote work model (U.S.-based, excluding select states: AK, AR, CA, HI, ID, MD, NE, SD, UT, WY) Competitive compensation aligned with experience and leadership scope Comprehensive health, dental, and vision insurance options Opportunities for professional development, training, and leadership growth Supportive, mission-driven culture focused on employee engagement and impact Paid time off and holiday benefits to support work-life balance Technology and infrastructure support for remote work effectiveness.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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