Associate, Clinical Operations (Licensing & Capacity)
ophelia • United States
No Relocation
Posted: May 29, 2026
Job Description
The Role
We're building a telehealth practice that operates across dozens of states — and this role keeps that engine running smoothly. You'll work across three interconnected areas: making sure clinicians are licensed where they need to be, keeping our clinical systems running, and helping us stay ahead of patient demand.
It's a bit like playing Tetris with licenses, schedules, and systems — and genuinely enjoying it. On any given day you might be updating a cross-state licensing matrix, troubleshooting an e-prescribing issue, or flagging a capacity gap before it becomes a problem. If you like variety, improving processes, care about the details, and efficiently document how things work — you'll fit right in!
Key Responsibilities
1. State Expansion & Regulatory Continuity
- Knowledge Mastery: Partner with Clinical Leadership and Licensing/Credentialing team to absorb, document, and execute against state-by-state licensing, DEA, and collaborative agreement rules.
- Cross-Licensing Matrix: Maintain our state-by-state licensing strategy so clinicians hold the licenses they need to see patients across our full footprint — and flag gaps before they become blockers.
- Collaborating Physician (CP) Matching: Source and match CPs for NPs/PAs, keeping supervisory ratios and state-specific structures compliant as we scale.
- Payer Enrollment: Support the handoff from credentialing to payer enrollment so clinicians move from licensed to billable without unnecessary lag.
2. Systems & Technical Troubleshooting
- First-Line Troubleshooting: Serve as a primary responder for clinical technical issues (e.g., pharmacy integrations, e-prescribing platforms, internal EHR workflows). Work with the Senior Manager to implement permanent workflow improvements.
- Efficiency Analysis: Spot friction in the "patient-to-prescriber" journey and help test and rollout system fixes that increase daily throughput.
- Tech Liaison: Troubleshoot errors and translate technical "glitches" into clear instructions for our engineering team to fix.
3. Capacity & Panel Management
- Clinician Transfers: Coordinate the manual "puzzle pieces" of clinician transfers during routine patient reassignments and clinician transitions.
- Hiring Support: Maintain visibility across hiring cohorts and license readiness to support smooth onboarding.
- Capacity Bottleneck Modeling: Help us identify "bottleneck states" where licensing is lagging behind patient demand so we can get ahead of capacity gaps.
Qualifications
- Experience: 1–3 years in Clinical Operations, Healthcare Ops, or a highly regulated coordination role; multi-state or telehealth experience is a plus.
- Licensing & Compliance: Familiarity with the credentialing lifecycle; collaborative agreement or payer enrollment experience is a bonus, not a requirement.
- Technical Proficiency: Comfortable with clinical platforms (Acuity, AthenaOne, or similar EHRs); e-prescribing experience helpful (DoseSpot a plus).
- Market Launches: Experience tracking project timelines or handling coordination tasks for multi-state expansions is a huge plus.
- Analytical Mindset: Strong Excel/Sheets skills; an interest in learning data-driven decision-making (SQL is a plus, not a requirement).
- Documentation Instinct: You naturally write things down, build SOPs, and leave a process cleaner than you found it.
- Growth Mindset: You're genuinely curious and eager to learn — whether that's a new state's licensing rules, a clinical workflow you've never seen, or a better way to structure a spreadsheet. You like being taught, you ask good questions, and you naturally capture what you learn so the whole team benefits.
Our Benefits Include:
- Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
- Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
- 10 company holidays
- Work From Home Stipend
- 401k Contribution Platform
- Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
#LI-Remote
Additional Content
The Role
We're building a telehealth practice that operates across dozens of states — and this role keeps that engine running smoothly. You'll work across three interconnected areas: making sure clinicians are licensed where they need to be, keeping our clinical systems running, and helping us stay ahead of patient demand.
It's a bit like playing Tetris with licenses, schedules, and systems — and genuinely enjoying it. On any given day you might be updating a cross-state licensing matrix, troubleshooting an e-prescribing issue, or flagging a capacity gap before it becomes a problem. If you like variety, improving processes, care about the details, and efficiently document how things work — you'll fit right in!
Key Responsibilities
1. State Expansion & Regulatory Continuity
- Knowledge Mastery: Partner with Clinical Leadership and Licensing/Credentialing team to absorb, document, and execute against state-by-state licensing, DEA, and collaborative agreement rules.
- Cross-Licensing Matrix: Maintain our state-by-state licensing strategy so clinicians hold the licenses they need to see patients across our full footprint — and flag gaps before they become blockers.
- Collaborating Physician (CP) Matching: Source and match CPs for NPs/PAs, keeping supervisory ratios and state-specific structures compliant as we scale.
- Payer Enrollment: Support the handoff from credentialing to payer enrollment so clinicians move from licensed to billable without unnecessary lag.
2. Systems & Technical Troubleshooting
- First-Line Troubleshooting: Serve as a primary responder for clinical technical issues (e.g., pharmacy integrations, e-prescribing platforms, internal EHR workflows). Work with the Senior Manager to implement permanent workflow improvements.
- Efficiency Analysis: Spot friction in the "patient-to-prescriber" journey and help test and rollout system fixes that increase daily throughput.
- Tech Liaison: Troubleshoot errors and translate technical "glitches" into clear instructions for our engineering team to fix.
3. Capacity & Panel Management
- Clinician Transfers: Coordinate the manual "puzzle pieces" of clinician transfers during routine patient reassignments and clinician transitions.
- Hiring Support: Maintain visibility across hiring cohorts and license readiness to support smooth onboarding.
- Capacity Bottleneck Modeling: Help us identify "bottleneck states" where licensing is lagging behind patient demand so we can get ahead of capacity gaps.
Qualifications
- Experience: 1–3 years in Clinical Operations, Healthcare Ops, or a highly regulated coordination role; multi-state or telehealth experience is a plus.
- Licensing & Compliance: Familiarity with the credentialing lifecycle; collaborative agreement or payer enrollment experience is a bonus, not a requirement.
- Technical Proficiency: Comfortable with clinical platforms (Acuity, AthenaOne, or similar EHRs); e-prescribing experience helpful (DoseSpot a plus).
- Market Launches: Experience tracking project timelines or handling coordination tasks for multi-state expansions is a huge plus.
- Analytical Mindset: Strong Excel/Sheets skills; an interest in learning data-driven decision-making (SQL is a plus, not a requirement).
- Documentation Instinct: You naturally write things down, build SOPs, and leave a process cleaner than you found it.
- Growth Mindset: You're genuinely curious and eager to learn — whether that's a new state's licensing rules, a clinical workflow you've never seen, or a better way to structure a spreadsheet. You like being taught, you ask good questions, and you naturally capture what you learn so the whole team benefits.
Our Benefits Include:
- Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
- Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
- 10 company holidays
- Work From Home Stipend
- 401k Contribution Platform
- Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
#LI-Remote