Assistant (Insurance Support Focus)
ReWorks Solutions • South Africa
No Relocation
Posted: April 29, 2026
Job Description
Position: Assistant (Insurance Support Focus)
Location: Remote (South Africa)
Working Hours: US Hours (9am-5pm EST)
Employment Type: Full-Time
Salary: Paid in South African Rand (ZAR)
Key Responsibilities
- Manage and follow up on insurance authorisations, including SCA processes
- Communicate with insurance providers to obtain approvals, updates, and required documentation
- Track and maintain accurate records of authorisation statuses and deadlines
- Conduct consistent follow-ups via phone and email to ensure timely processing
- Assist with administrative tasks related to insurance and patient services
- Identify and resolve issues or delays in the authorisation process
- Coordinate with internal teams to ensure all required documentation is complete and accurate
- Maintain organisation across systems and workflows
- Proven experience with insurance authorisations (SCA experience required)
- Strong phone communication and follow-up skills
- Highly responsive, organised, and detail-oriented
- Resourceful with the ability to problem-solve independently
- Comfortable being persistent and driving processes forward
- Experience with CentralReach and/or Monday.com (preferred, not essential)
- Ability to work independently with minimal supervision
Additional Content
Position: Assistant (Insurance Support Focus)
Location: Remote (South Africa)
Working Hours: US Hours (9am-5pm EST)
Employment Type: Full-Time
Salary: Paid in South African Rand (ZAR)
Key Responsibilities
- Manage and follow up on insurance authorisations, including SCA processes
- Communicate with insurance providers to obtain approvals, updates, and required documentation
- Track and maintain accurate records of authorisation statuses and deadlines
- Conduct consistent follow-ups via phone and email to ensure timely processing
- Assist with administrative tasks related to insurance and patient services
- Identify and resolve issues or delays in the authorisation process
- Coordinate with internal teams to ensure all required documentation is complete and accurate
- Maintain organisation across systems and workflows
- Proven experience with insurance authorisations (SCA experience required)
- Strong phone communication and follow-up skills
- Highly responsive, organised, and detail-oriented
- Resourceful with the ability to problem-solve independently
- Comfortable being persistent and driving processes forward
- Experience with CentralReach and/or Monday.com (preferred, not essential)
- Ability to work independently with minimal supervision