Applied Scientist , Amazon Customer Service

Description

• We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience. This is a role at the intersection

Description

• We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience. This is a role at the intersection of representation learning, behavioral modeling, and large-scale experimentation where you will see your science deployed in production systems serving real-time decisions. Key job responsibilities - Develop machine learning models that capture how service associates perform across different problem types and how their capabilities evolve over time - Power intelligent routing decisions across hundreds of millions of annual customer contacts - Directly improve both customer experience and associate satisfaction through model-driven decisions - Work at the intersection of representation learning, behavioral modeling, and large-scale experimentation - Deploy science into production systems serving real-time decisions

Basic Qualifications

• - Experience programming in Java, C++, Python or related language - Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse

Preferred Qualifications